Concierge - Overnight

Southern Land Company; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401k with a strong match

Paid time off

401k with strong match

Paid time off

Job summary

A leading development and construction firm in Nashville is seeking a full-time Concierge - Overnight to join their team. The role involves providing world-class customer service, coordinating various resident services, and maintaining high community standards. Candidates should have strong organizational skills, experience in customer service, and the ability to work independently. The position offers a competitive benefits package and a chance to be part of a vibrant community in Nashville’s desirable Vertis Green Hills neighborhood.

Qualifications

• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize tasks.
• Concierge and/or event planning experience preferred.
• Fair Housing training available.

Responsibilities

• Deliver an exceptional experience to residents and guests.
• Maintain high standards for community curb appeal.
• Coordinate maintenance of office and amenity equipment.
• Coordinate deliveries and log packages for residents.
• Plan resident events and activities to foster belonging.
• Assist with reservations, directions, and local area recommendations.
• Act as liaison between residents and service team for maintenance requests.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Independent work

Customer service

Problem solving

Education

High school diploma or GED

2 years customer service/hospitality experience

Front desk experience preferred

Concierge/event planning experience preferred

Fair Housing training available

Tools

Microsoft Office

YARDI property management software

Job description

Overview

Why Southern Land? Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Concierge - Overnight to join our dynamic team in Nashville, TN. Vertis Green Hills is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.

The Concierge is the first impression of the community and will provide superior customer service to our residents. Each shift will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more.

Vertis Green Hills, located in one of Nashville’s most desirable neighborhoods, is a vibrant 18-story mixed-use community, featuring 310 luxury residential units. Vertis features unbeatable amenities, including 85,000 square-feet of attached dining, wellness and retail experiences, a yoga studio, sky lounge with serene panoramic views, dog park, heated saltwater pool, and outdoor kitchen with gas grills.

Primary Responsibilities

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
• Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
• Receive deliveries by accepting and logging packages for residents.
• Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
• Plan fun activities that help build a strong sense of belonging among residents.
• Accept reservations for events, classes, kid’s corner parties, etc.
• Maintain resident data base by entering data and generating Resident Directory.
• Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
• Provide directions, recommendations and reservations when requested.
• Pick up and deliver items as requested, including mail distribution.
• Knowledge of emergency procedures and assist/respond accordingly when necessary.
• Performing other duties as requested by management.

Qualifications

• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Required Education And Experience

• High school diploma or GED required.
• 2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
• Prior experience in front desk support preferred.
• Prior concierge and/or event planning experience preferred.
• Fair Housing training (we can provide).

Preferred Education And Experience

• YARDI property management software experience

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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