Guest Services Coordinator (Remote) – Paradise Retreats

Nocturne Luxury Villas, LLC; Santa Barbara, Northern (CA, KY); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Retirement benefits

Remote schedule

Job summary

Paradise Retreats in Santa Barbara is seeking a Guest Services Coordinator to respond to reservation inquiries and guest requests with prompt, friendly, and professional service.

You will support the Property Services team by communicating with Property Managers, Housekeeping and vendors; familiarity with Track and Breezeway helps keep guest and property details organized.

Qualifications

• High school diploma or equivalent required.
• Experience in property management or vacation rentals preferred.
• Proficient in Excel and Word.
• Strong multitasking and communication skills.
• Ability to respond to time-sensitive messages professionally.
• Integrity and strong work ethic.
• Professional phone vernacular.
• Positive attitude and ability to work under pressure.
• Strong organizational skills.
• Willing to work holidays if needed.

Responsibilities

• Answer calls for Guest Services and Property Services.
• Review and approve reservations and guest details.
• Process reservation payments.
• Respond to inquiries via text, email, or phone.
• Send access/lockbox details to guests.
• Input owner blocks in the portal.
• Coordinate with housekeeping and vendors to resolve issues.
• Maintain clear communication with staff and guests.
• Address issues reported at properties.
• Create work orders and dispatch technicians.
• Review property inspection reports.
• Handle maintenance inquiries timely via phone and email.
• Schedule vendors for maintenance.
• Ensure guests have access codes and resolve access issues.
• Perform other duties as assigned.

Skills

Property management

Vacation rentals

MS Excel

MS Word

Multitasking

Professional communication

Organizational skills

Education

High School Diploma

Tools

Track

Breezeway

Job description

Company Overview

Paradise Retreats prides themselves in offering Santa Barbara and Montecito’s most spectacular vacation rentals. Working closely with each and every Paradise Retreats guest, their team ensures their clients are matched with the perfect residence, sitting at the height of resort-style living and equipped with a host of amenities.

Position Summary

The Guest Services Coordinator position is responsible for responding to all reservation inquiries and guest requests in a prompt, friendly, and professional manner. This position will also support the Property Services department by communicating with Property Managers, Housekeeping and vendors. Paradise Retreats uses Track and Breezeway software to keep guest and property details organized and easy to understand.

Key Responsibilities

• Answers phone calls directed to both Guest Services and Property Services departments
• Approve incoming reservations: review and approve all signed agreements, guest list and reservation-specific details.
• Process reservation payments (initial and final).
• Respond to all reservation inquiries, both direct and through Airbnb and VRBO, via text, email, phone (inquiries about Paradise Retreats' services, early check-in/late check-out requests, property specific questions, modifications to existing reservation dates, etc.)
• Send access/lockbox details to all incoming guests
• Input owner blocks if an owner does not use the owner portal
• Coordinate with housekeeping and other vendors to resolve early check-in/late check-out requests and property issues or complaints
• Maintain clear and concise communication with staff and guests
• Respond to guests and property owners reported issues and or complaints at properties
• Create work orders and dispatch technicians to resolve issues
• Review and take necessary action on property inspection reports
• Manage maintenance inquiries in a timely manner via phone and email
• Schedule vendors when maintenance issues arise, or vendor assistance is needed
• Ensure guests have access codes and resolve any access issues when needed.
• Performs other duties as assigned by supervisor

Required Qualifications

• A High School Diploma or equivalent is required.
• Experience in property management and/or vacation rentals preferred.
• Proficient in Excel, Word, and any other related computer programs.
• Strong ability to multi-task and stay focused.
• Ability to respond to time sensitive messages and emails in a professional manner
• Proven track record of integrity and hard work
• Professional phone vernacular
• Positive attitude with the ability to operate under pressure
• Strong organizational skills
• Able to work holidays if needed, preferred.

Compensation, Benefits, & Schedule

Hourly Salary: $25.00 - $30.00 Benefits

• Retirement benefits or accounts

Schedule Availability:

• Option 1: Saturday only, 9:00 AM–5:30 PM, fully remote.
• Option 2: Saturday plus one additional day, 9:00 AM–5:30 PM, fully remote.