Guest Services Coordinator | Houston, TX

Texas Association of Museums; Austin (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Institutional holidays

Job summary

Buffalo Soldiers National Museum is seeking a Guest Services Coordinator in Houston, TX. This part-time, non-exempt role supports front desk operations, ticketing, and membership processing to ensure a welcoming experience for all visitors.

The position requires bilingual English/Spanish fluency, strong customer service and communication skills, and availability for weekends and occasional evenings. On-site work at the museum with potential to assist in gift shop and visitor services.

Qualifications

• Strong customer service and communication skills.
• Bilingual fluency in English and Spanish.
• Ability to work weekends and occasional evenings as needed.

Responsibilities

• Greet and assist visitors in English and Spanish.
• Manage front desk operations, ticketing, admissions, and check-in.
• Process membership sign-ups and renewals; respond to inquiries.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Weekend/evening availability

Tools

Point-of-sale (POS)

Ticketing system

Membership software

Job description

Guest Services Coordinator | Houston, TX

Job Description | Guest Services Coordinator

Position Type: Part-Time, up to 30 hours/week, Non-Exempt; occasional evenings and weekends

Salary: $14–$18 per hour, commensurate with experience

Reports To: Director of Operations & Facilities

Location: Houston, Texas (on-site)

About the Museum

The Buffalo Soldiers National Museum preserves and shares the stories and contributions of the African American military experience through its permanent collections, exhibitions, educational programming, and performing and visual arts.

Position Summary

The Guest Services Coordinator is the Museum's front-line point of contact, ensuring every visitor, English- or Spanish-speaking, has a welcoming, well-run experience from the moment they arrive. This role manages daily front desk operations, ticketing, and membership processing, and requires bilingual fluency to serve BSNM's diverse visitor base and surrounding community.

Key Responsibilities

• Serve as the first point of contact for visitors, greeting and assisting guests in both English and Spanish.
• Manage front desk operations, including ticketing, admissions, and visitor check-in.
• Process membership sign-ups, renewals, and general inquiries.
• Provide wayfinding and general information about exhibits, tours, and Museum programs.
• Coordinate group check-ins and hand off visitors to docents and gallery guides as needed.
• Support daily opening and closing procedures for guest-facing areas.
• Monitor and respond to visitor feedback to help improve the guest experience.
• Assist with gift shop transactions and inventory as needed.
• Communicate scheduling needs and visitor volume updates to the Director of Operations & Facilities.

Required Qualifications

• Bilingual fluency in English and Spanish required.
• Strong customer service and communication skills.
• Ability to work weekends and occasional evenings as needed.

Preferred Qualifications

• Prior experience in guest services, visitor services, retail, or hospitality preferred.
• Comfort with ticketing, point-of-sale, or membership software (training provided).
• Genuine interest in African American history and BSNM's mission.

Benefits for this position include:

• Paid time off, vacation, sick leave and institutional holidays
• Mission-driven institutional culture