Bilingual Museum Front Desk & Guest Experience Lead

Texas Association of Museums; Austin (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Institutional holidays

Job summary

Buffalo Soldiers National Museum is seeking a Guest Services Coordinator in Houston, TX. This part-time, non-exempt role supports front desk operations, ticketing, and membership processing to ensure a welcoming experience for all visitors.

The position requires bilingual English/Spanish fluency, strong customer service and communication skills, and availability for weekends and occasional evenings. On-site work at the museum with potential to assist in gift shop and visitor services.

Qualifications

• Strong customer service and communication skills.
• Bilingual fluency in English and Spanish.
• Ability to work weekends and occasional evenings as needed.

Responsibilities

• Greet and assist visitors in English and Spanish.
• Manage front desk operations, ticketing, admissions, and check-in.
• Process membership sign-ups and renewals; respond to inquiries.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Weekend/evening availability

Tools

Point-of-sale (POS)

Ticketing system

Membership software

Job description

Buffalo Soldiers National Museum is seeking a Guest Services Coordinator in Houston, TX. This part-time, non-exempt role supports front desk operations, ticketing, and membership processing to ensure a welcoming experience for all visitors.

The position requires bilingual English/Spanish fluency, strong customer service and communication skills, and availability for weekends and occasional evenings. On-site work at the museum with potential to assist in gift shop and visitor services.