Guest Services Coordinator

Sun Communities; Cape May (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Services Coordinator to join their dynamic team in a rewarding role. This position involves managing routine office responsibilities while serving as the welcoming face of the resort. You'll interact with guests, handle administrative tasks, and assist with marketing materials. The organization values its team members and offers a collaborative environment that fosters growth and learning. With an array of perks and a commitment to excellence, this is an exciting opportunity for those passionate about customer service and hospitality.

Benefits

Paid Sick Leave

Online Access to Personal Information

Participation in SunRewards Program

Team Member Discounts

DailyPay

Access to Online Learning Modules

Seasonal Bonus

Vacation RV Site Rent Discounts

Qualifications

• Valid driver’s license and prior administrative experience required.
• Strong customer service and problem-solving skills essential.

Responsibilities

• Greet guests and handle check-ins/check-outs efficiently.
• Perform general administrative duties and maintain resort records.

Skills

Customer Service Skills

Telephone Skills

Problem-Solving Skills

Administrative Experience

Professional Appearance

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

JOB DUTIES

1. Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
2. Check guests in and out for their reservations.
3. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
4. Collect and post security deposits, rent, or funds for other services.
5. Complete and maintain resort records, reports, and files.
6. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
7. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
8. Assist with the preparation of marketing materials.
9. Other duties as assigned.

REQUIREMENTS

• Valid driver’s license
• Prior administrative experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• RV resort office or hotel front desk experience, a plus

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Seasonal Now & Later Bonus
• Vacation RV site rent discounts at Sun Outdoors locations nationwide