Guest Services Associate | Front Desk & Upgrades

JL Hospitality Management; Kenai (AK); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

401K Retirement Plan

Discounted room rates

A FUN PLACE TO WORK

Job summary

JL Hospitality Management is seeking a Front Desk Agent to greet, register, and assist guests in a busy Alaska hotel. This part-time role focuses on delivering friendly service, upselling services, and maintaining accurate guest records.

Responsibilities include processing check-ins/outs, handling payments, and coordinating with departments to resolve guest issues while ensuring a welcoming environment around the clock.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle multiple tasks in a busy front desk.
• Basic computer skills for registration and payments.
• Fluency in English required.

Responsibilities

• Greet and register guests, handling check-in efficiently.
• Upsell hotel services and promotions to guests.
• Process checkout and settle guest accounts accurately.
• Coordinate with departments to ensure guest satisfaction.
• Maintain cleanliness and presentation in the front desk area.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Job description

JL Hospitality Management is seeking a Front Desk Agent to greet, register, and assist guests in a busy Alaska hotel. This part-time role focuses on delivering friendly service, upselling services, and maintaining accurate guest records.

Responsibilities include processing check-ins/outs, handling payments, and coordinating with departments to resolve guest issues while ensuring a welcoming environment around the clock.