Guest Services Cashier — Fast-Paced F&B Role

Sagchip; Standish (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Sagchip is seeking a friendly guest service associate in Standish, MI. Under the supervision of the Saganing Food & Beverage Supervisor, you will welcome and seat guests, use the MICROS system to register and close sales, and reconcile transactions with accuracy.

Responsibilities include managing seating charts, answering menu questions, handling cash and POS tasks, and maintaining a clean, efficient dining area while upholding hospitality standards and tribal preferences where applicable.

Qualifications

• Must be at least 18 years of age.
• Must be able to operate a POS.
• Must have basic math skills and pass a MICROS test with 80% accuracy or better.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Responsibilities

• Remain aware of activities of dining room to provide fast and courteous service to our guests.
• Maintain and update seating charts; maintain wait list. Schedule dining reservations.
• Answer basic questions guests may have about menus.
• Quote price and describe features of items for which money is received.
• Read and record totals shown on POS tape and verify against cash on hand.
• Cash out server tickets.
• Check identification for credit card payments and SELC complimentary transactions.
• Understand and follow all department policies, specifically, the MICROS POS policies.
• Maintain a clean and sanitary environment. Keep stations stocked and balanced at the end of each shift such as mints, rolled silverware, toothpicks, and napkins.
• Assist with the assembly and preparation of orders for guests.
• Answer phones and provide information.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up clutter and keeping work area organized.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.

Skills

POS system

Customer service

Cash handling

Basic math

Guest seating

Tools

MICROS POS

Job description

Sagchip is seeking a friendly guest service associate in Standish, MI. Under the supervision of the Saganing Food & Beverage Supervisor, you will welcome and seat guests, use the MICROS system to register and close sales, and reconcile transactions with accuracy.

Responsibilities include managing seating charts, answering menu questions, handling cash and POS tasks, and maintaining a clean, efficient dining area while upholding hospitality standards and tribal preferences where applicable.