Guest Services - Cashier

Steingg; Waukesha (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Associate for Guest Services to provide exceptional customer experiences. In this role, you will greet customers, assist them with their needs, and maintain a welcoming retail environment. Your passion for horticulture and home décor will shine as you help customers choose the right products. This position offers the opportunity to work in a dynamic team setting, where your communication and organizational skills will be key to success. If you are ready to make a positive impact and enjoy working in a vibrant atmosphere, this is the perfect opportunity for you.

Qualifications

• Passion for horticulture and seasonal merchandise is essential.
• Must have excellent written and verbal communication skills.

Responsibilities

• Greet customers and assist them in selecting products.
• Operate POS efficiently and maintain merchandise presentation.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Tools

POS System

Job description

Waukesha Stein's Garden & Home, Waukesha, Wisconsin, United States of America

Job Description

Posted Friday, April 18, 2025 at 4:00 AM

Position: Associate-Guest Services -Cashier

Reports to: Store Manager, Assistant Store Manager, Department Lead

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements

• Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Waukesha Stein's Garden & Home, Waukesha, Wisconsin, United States of America