Guest Services & Camp Store Associate — Housing Included

Default (All-EOS Job Aggregator); Big Sur (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Housing Provided

Job summary

Big Sur Campground & Cabins is seeking a Guest Services Agent to manage check-ins/outs, site assignments, and bookings at a beautiful Big Sur location. You will support housekeeping, assist guests with information, and help run the Camp Store including cash handling and rentals.

Flexible schedule with evenings, weekends, and holidays may be required. Housing is provided; wage is $17.50 per hour. Equal opportunity employer committed to diversity.

Qualifications

• Strong organizational and prioritization skills with ability to work under pressure.
• Clear and concise communication; friendly guest interaction and problem solving.
• Fluency in English; additional languages a plus.

Responsibilities

• Process guest check-ins and check-outs, assign sites/cabins, and manage early/late requests.
• Create and manage guest bookings, secure deposits and final payments, verify billing.
• Coordinate with housekeeping on room status and guest concerns; maintain guest information.
• Attend Camp Store: stock/display products, handle cash, and assist guests.
• Process inner tube rentals and ensure returns; maintain store cleanliness.
• Respond to guest inquiries by phone/email and escalate issues as needed.
• Present folio and resolve any disputed charges; uphold guest satisfaction.

Skills

Organizational skills

Communication skills

Customer service

Multi-tasking

English fluency

Problem solving

Job description

Big Sur Campground & Cabins is seeking a Guest Services Agent to manage check-ins/outs, site assignments, and bookings at a beautiful Big Sur location. You will support housekeeping, assist guests with information, and help run the Camp Store including cash handling and rentals.

Flexible schedule with evenings, weekends, and holidays may be required. Housing is provided; wage is $17.50 per hour. Equal opportunity employer committed to diversity.