Big Sur Front Desk Agent - Guest Experience

Guest Services, Inc.; California (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in Big Sur to check guests in and out, manage reservations and answer the switchboard.

You will register guests, provide room rate quotes and upsell when possible, and coordinate with housekeeping to ensure smooth arrivals and departures. This position requires strong customer service and clerical skills, the ability to balance cash and charges, and clear English communication.

Qualifications

• High School Diploma preferred.
• Typing, filing, and basic office machine operations required.
• Ability to balance cash and postings accurately.
• Strong interpersonal and communication skills in English.

Responsibilities

• Register and assign rooms to guests and manage reservations.
• Provide quotes for room rates and up-sell when possible.
• Manage phone activity and walk-in traffic; sign in customers.
• Verify charges, collect payments and balance cash at shift end.
• Coordinate with Housekeeping and respond to guest inquiries.

Skills

Clerical skills

Customer service

Multitasking

Typing

Communication

Cash handling

Education

High School Diploma

Tools

Reservations system

POS system

Cash register

Job description

Guest Services, Inc. is seeking a Front Desk Agent in Big Sur to check guests in and out, manage reservations and answer the switchboard.

You will register guests, provide room rate quotes and upsell when possible, and coordinate with housekeeping to ensure smooth arrivals and departures. This position requires strong customer service and clerical skills, the ability to balance cash and charges, and clear English communication.