Guest Services Call Center Agent - Part Time

Winstar; Norman (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Chickasaw Nation's Riverwind Casino in Norman, OK is seeking a Part Time 38 Call Center Operator to join the team. You will screen and route incoming calls, book guest reservations for all facility amenities, and provide high quality guest service.

Responsibilities include answering calls, transferring, taking messages, and adhering to dress code and safety policies while maintaining a professional, courteous attitude and multitasking across multiple systems and channels.

Qualifications

• Must be familiar with the Microsoft Office Suite of products.
• Accurately type 30 words per minute.
• High School, GED or Equivalent required.

Responsibilities

• Screen and route incoming calls, booking guest reservations for hotel, golf, spa and other amenities.
• Answer phones, transfer calls, take messages and screen calls per guidelines.
• Maintain a clean, organized work area and follow dress code and safety policies.

Skills

Microsoft Office

Typing 30 wpm

Education

High School, GED or Equivalent

Tools

None

Job description

Chickasaw Nation's Riverwind Casino in Norman, OK is seeking a Part Time 38 Call Center Operator to join the team. You will screen and route incoming calls, book guest reservations for all facility amenities, and provide high quality guest service.

Responsibilities include answering calls, transferring, taking messages, and adhering to dress code and safety policies while maintaining a professional, courteous attitude and multitasking across multiple systems and channels.