Guest Services Call Center Associate - Part Time

Winstar; Norman (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Chickasaw Nation in Norman, OK is seeking a Part Time Call Center Operator to join the Riverwind Casino team. The role screens and routes incoming calls, books reservations for hotel, golf, spa, and events, and delivers high-quality guest service.

You will handle inquiries, resolve routine issues, maintain professional communication, and support a safe, efficient work environment while adhering to dress code and attendance requirements.

Qualifications

• Must be familiar with Microsoft Office Suite.
• Accurately type at least 30 words per minute.
• High School, GED or Equivalent required.

Responsibilities

• Provides first class customer service to internal and external customers with professionalism.
• Books guest reservations/tickets for hotel, golf, spa, RV, concerts or amenities using applicable systems.
• Answers the phone, screens calls, and transfers as needed per guidelines.
• Covers the reception area and maintains a clean, organized work environment.

Skills

Microsoft Office Suite

Typing 30 wpm

Education

High School, GED or Equivalent

Job description

Chickasaw Nation in Norman, OK is seeking a Part Time Call Center Operator to join the Riverwind Casino team. The role screens and routes incoming calls, books reservations for hotel, golf, spa, and events, and delivers high-quality guest service.

You will handle inquiries, resolve routine issues, maintain professional communication, and support a safe, efficient work environment while adhering to dress code and attendance requirements.