Guest Services Call Center Agent (Flexible Scheduling)

Cedar Lakes Casino; Minnesota; Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Leech Lake Gaming seeks a Marketing Call Center Service Representative to serve as the liaison between the casino and guests. You will handle inquiries, upsell hotel rooms and events, and manage ticket sales while maintaining guest satisfaction.

You will follow scripts, log calls, attend mandatory trainings, and work flexible shifts in a 24/7 environment. Customer service excellence and discretion are essential.

Qualifikationen

• High School Diploma or GED required.
• No experience required, hospitality experience preferred.
• Strong phone and verbal communication skills.
• Must be able to work flexible shifts including weekends and holidays.

Aufgaben

• Handle a large volume of incoming calls promptly.
• Follow call scripts for various topics.
• Book hotel room reservations and upsell when possible.
• Process event and concert ticket sales.
• Coordinate RSVP’s for marketing events and promotions.
• Maintain call logs and participate in mandatory trainings.
• Protect guest confidentiality and act with cultural sensitivity.

Kenntnisse

Phone communication

Verbal communication

Guest service

Multitasking

Written communication

Flexible scheduling

Ausbildung

High School Diploma or GED

Tools

Computer skills

Jobbeschreibung

Leech Lake Gaming seeks a Marketing Call Center Service Representative to serve as the liaison between the casino and guests. You will handle inquiries, upsell hotel rooms and events, and manage ticket sales while maintaining guest satisfaction.

You will follow scripts, log calls, attend mandatory trainings, and work flexible shifts in a 24/7 environment. Customer service excellence and discretion are essential.