498 Marketing Call Center Service Representative

Cedar Lakes Casino; Minnesota; On-site; USD 21,000 - 29,000; Full time

Job summary

Leech Lake Gaming seeks a Marketing Call Center Service Representative to serve as the liaison between the casino and guests. You will handle inquiries, upsell hotel rooms and events, and manage ticket sales while maintaining guest satisfaction.

You will follow scripts, log calls, attend mandatory trainings, and work flexible shifts in a 24/7 environment. Customer service excellence and discretion are essential.

Qualifications

• High School Diploma or GED required.
• No experience required, hospitality experience preferred.
• Strong phone and verbal communication skills.
• Must be able to work flexible shifts including weekends and holidays.

Responsibilities

• Handle a large volume of incoming calls promptly.
• Follow call scripts for various topics.
• Book hotel room reservations and upsell when possible.
• Process event and concert ticket sales.
• Coordinate RSVP’s for marketing events and promotions.
• Maintain call logs and participate in mandatory trainings.
• Protect guest confidentiality and act with cultural sensitivity.

Skills

Phone communication

Verbal communication

Guest service

Multitasking

Written communication

Flexible scheduling

Education

High School Diploma or GED

Tools

Computer skills

Job description

498 Marketing Call Center Service Representative

Location Leech Lake Gaming

Description

POSITION SUMMARY

Job Description: Responsible for being the liaison between Leech Lake Gaming and its current and potential new guests. Accept ownership for effectively satisfying guest’s requests & inquiries and assist in resolving guest’s complaints and issues. Keep customer satisfaction as the core of their behavior.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

• Manage large amounts of incoming calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Booking of hotel room reservations and upsell when opportunities arise.
• Execute event and concert ticket sales.
• Coordinate RSVP’s for marketing functions.
• Confirm requests for direct mail comped tickets.
• Communicate with management regarding issues pertaining to their department.
• Correctly answer all questions regarding current and upcoming promotions & events
• Maintain weekly call log.
• Attends all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

Position Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS:

• Must have strong phone and verbal communication skills along with active listening.
• Must have Guest Service focus and ability to adapt to different personality type.
• Must have great multi-tasking skills.
• Possess good written communication skills.
• Ability to work flexible schedules including: weekends, holidays, and rotating shifts.

PHYSICAL REQUIREMENTS:

• Physically capable of sitting for long periods of time.
• Subject to internal working conditions, including a smoking environment.

EDUCATION AND SKILLS

• Education: High School Graduate or General Education Degree (GED).
• Experience: No experience required, though hotel, sales & receptionists skills would be preferred.
• Computer Skills: Must Have Strong Computer Skills
• Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal Background check and submit to drug testing.

About the Organization Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

Grade 4

Shift Various Shifts

KEY Status Key Position

Hiring Manager: Samara Lohnes

Salary $15.55-$21.15

This position is currently accepting applications.