Guest Services & Building Security Associate

Goddard Riverside Community Center; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

Goddard Riverside Community Center in New York, NY invites applications for a Front Desk Worker at West 140th Residence. You will serve as the first point of contact, maintain building security, and support residents, visitors, vendors, and staff with professionalism and courtesy.

This role requires calm under pressure, strong communication, and basic computer skills. The position offers an opportunity to contribute to a welcoming, safe environment across our Manhattan sites.

Qualifications

• High school diploma or GED required.
• Previous experience in supportive housing, residential services, security, customer service.
• Ability to remain calm and professional during emergencies.
• Basic computer skills, including Microsoft Office and email.
• Experience preparing written incident reports preferred.
• Ability to work effectively with individuals from diverse backgrounds.

Responsibilities

• Monitor the front entrance and control access to the building.
• Verify identification for all visitors and ensure authorization.
• Enforce building access policies for visitors, guests, and staff.
• Monitor security cameras and building activity during shifts.
• Conduct routine walkthroughs of common areas.
• Report suspicious activity or security concerns promptly.
• Maintain the security of keys and access control systems.
• Greet residents, visitors, vendors, and staff professionally.
• Provide information and assistance to residents as appropriate.
• Complete accurate daily shift logs.
• Prepare incident reports before end of shift.
• Maintain visitor logs and contractor sign-in sheets.
• Record maintenance requests and notify maintenance staff or management.
• Answer incoming calls and direct them appropriately.
• Receive and distribute packages and correspondence per procedures.
• Maintain confidentiality of resident information.

Skills

Strong problem-solving skills

Interpersonal and communication skills

Customer service skills

Ability to work with diverse people

Basic computer skills (MS Office, e‑mа

Education

High school diploma or GED

Job description

Goddard Riverside Community Center in New York, NY invites applications for a Front Desk Worker at West 140th Residence. You will serve as the first point of contact, maintain building security, and support residents, visitors, vendors, and staff with professionalism and courtesy.

This role requires calm under pressure, strong communication, and basic computer skills. The position offers an opportunity to contribute to a welcoming, safe environment across our Manhattan sites.