Guest Services Bell Attendant: Luggage & Shuttle

Kingsmill Resort; Williamsburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kingsmill Resort in Williamsburg, VA seeks a Bell Attendant to greet guests, assist with luggage, and provide accurate local information and shuttle services as needed.

The role requires lifting up to 40 lbs (and up to 500 lbs on carts), endurance for long shifts, and availability nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• Valid Driver's License required.
• Ability to work nights, weekends and holidays.
• Familiarity with the Kingsmill Resort area and local attractions.

Responsibilities

• Greet guests and tour directors in a friendly manner.
• Provide luggage service and accurate information to guests.
• Transport luggage to and from rooms and assist with shuttle service if needed.
• Maintain cleanliness of public areas and assist other departments as needed.
• Deliver guest requests and amenities as required.
• Keep golf carts and vans clean and presentable.
• Perform other duties as assigned.

Skills

People person

Knowledge of lodging facility

Knowledge of services/attractions

Education

High School diploma

Job description

Overview: A Bell Attendant has direct contact with guests and provides several services, including the transportation of luggage to and from rooms, providing information about the location and providing shuttle service if necessary.

Responsibilities

• To perform all job duties toward the goal of ensuring the best possible guest service.
• Follow all policy, procedures and service standards.
• To greet guests and tour directors in a friendly manner, and to provide luggage service and accurate information to all guests.
• To become familiar with and perform emergency fire evacuation and safety procedures.
• To assist in maintaining the cleanliness of public areas.
• To assist other departments (including Housekeeping) as needed.
• Delivering guest requests.
• Keeping golf carts and van (non CDL) clean and presentable.
• Delivering daily newspapers (Monday-Friday)
• Lighting firewood in guests’ rooms.
• Delivering amenities.
• Perform other duties as assigned.
  
  

Qualifications

• Must be a people person who thrives on public contact.
• Knowledge of the assigned lodging facility and area.
• Knowledge of services, and attractions.
• Frequent lifting, carrying, pushing, and/or pulling guest luggage up to 40 lbs, and/or up to 500 pounds on wheeled carts, for up to 6 hours per shift.
• Extensive stretching, bending, kneeling, walking, climbing up and down stairs.
• Could total up to 8 hours per shift.
• Standing for up to 8 hours per shift.
• Must be able to withstand a range of outside weather conditions (heat/cold, rain/snow) including prolonged exposure to sunlight.
• High School diploma.
• Valid Drivers’ License.
• Ability to work nights, weekends and holidays.