Guest Services - Bell Attendant - Full Time

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hourly wage

On-site Physical Therapist

24h Gym access

Holiday, vacation & sick pay

401K match

Uniform laundry

Free employee meals

Complimentary stays

Training & development

Employee recognition program

Job summary

Four Seasons Resort Hualalai is seeking a Bell Attendant to deliver a warm, personalized welcome and assist guests from arrival to departure on a luxury island property.

You will escort guests to rooms, handle luggage, and anticipate needs with genuine care while collaborating with Guest Services, Front Office, Valet and Concierge teams to ensure seamless experiences.

Qualifications

• Experience in luxury hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to anticipate guest needs with genuine care.

Responsibilities

• Welcome guests upon arrival and escort to rooms.
• Assist with luggage delivery and retrieval; ensure accuracy and care.
• Respond to guest requests and resolve concerns professionally.
• Engage with guests across the property to create memorable moments.
• Support operations during high-volume periods.

Skills

Guest interaction

Luggage handling

Attention to detail

Team player

Driver's license

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

BELL ATTENDANT

As a Bell Attendant, you play an integral role in shaping each guest’s first and last impression of the resort. With a warm and welcoming presence, you create a seamless arrival and departure experience while delivering thoughtful, personalized service at every interaction. You are a proud ambassador of Four Seasons, connecting with guests in a genuine and meaningful way.

What you'll do

• Welcome guests upon arrival and escort them to their rooms while providing a gracious and personalized introduction to the resort

• Assist with luggage delivery and retrieval, ensuring accuracy, care, and efficiency

• Anticipate guest needs by responding to requests, answering questions, and resolving concerns with professionalism and genuine care

• Engage with guests throughout the property, offering assistance and creating memorable moments

• Support guest and resort needs through deliveries and special requests, both on and off property

• Maintain organized luggage storage areas and accurate records of all deliveries

• Collaborate with Guest Services, Front Office, Valet, and Concierge teams to create a seamless and elevated guest experience

• Step in to support operational needs across the team during high-volume periods

What to bring

• A genuine passion for hospitality and creating meaningful guest experiences

• A warm, friendly, and professional presence with strong interpersonal skills

• The ability to connect with guests in a thoughtful and authentic way

• Strong attention to detail and a proactive approach to service

• The ability to remain calm, organized, and attentive in a fast-paced environment

• A collaborative, team-first mindset

• Previous luxury hospitality experience preferred

• Valid Hawai'i Driver's License with a clean driving record

Join our OHANA & Enjoy our amazing benefits:

• Hourly Rate: $16.00

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Program

Learn more about what it is like to work at Four Seasons Resort Hual** ā **lai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal