Guest Services Bell Attendant

Fairmont Hotels & Resorts; San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Discounted hotel rooms

Learning programs

Global opportunities

Diversity & inclusion

Job summary

Fairmont San Francisco is seeking a Bellperson to greet guests on arrival and provide exceptional hospitality. You will be responsible for delivering guests, luggage, messages and items, while maintaining a welcoming, informed presence with a focus on guest comfort and room familiarity.

Reporting to the Guest Services Manager, you will deliver friendly service in a fast-paced, luxury setting and uphold safety standards. This role pays an hourly rate of $27.96 USD gross.

Qualifications

• Previous customer-related experience is asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Deliver guests to rooms, handle luggage, messages and deliveries within the hotel.
• Provide professional, friendly and engaging service at all times.
• Ensure timely and efficient transfer of luggage to and from guest rooms.
• Familiarize guests with their room features and amenities upon arrival.
• Maintain lobby presence when not delivering luggage to assist guests.
• Assist guests regarding hotel facilities in an informative way.
• Follow department policies, procedures and safety standards.
• Perform other duties as assigned.
• Hourly Rate: $27.96 USD Gross

Skills

Guest services

Communication skills

Professional presentation

Team player

Under pressure

Job description

Fairmont San Francisco is seeking a Bellperson to greet guests on arrival and provide exceptional hospitality. You will be responsible for delivering guests, luggage, messages and items, while maintaining a welcoming, informed presence with a focus on guest comfort and room familiarity.

Reporting to the Guest Services Manager, you will deliver friendly service in a fast-paced, luxury setting and uphold safety standards. This role pays an hourly rate of $27.96 USD gross.