Guest Services Bell Attendant

BENCHMARK; Charlottesville (VA); On-site; USD 19,286 - 30,307; Full time

Job summary

Pyramid Global Hospitality’s Virginia Guesthouse in Charlottesville opens in 2026, a 214-room hotel with conference space on the University of Virginia grounds. The role of Bell Attendant offers a welcoming first impression and assists guests with luggage, directions, and hotel information to create a memorable stay.

Join a supportive, people-first team, grow in hospitality, and engage with guests from around the world.

Qualifications

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests.
• The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will be escorting and orienting the guest to the front desk for check‑in.
• Upon check‑in, you will escort the guests and their luggage to their room.
• As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference” with all guest and employees and do more than just “the norm".

Skills

Customer service

Teamwork

Verbal communication

Problem solving

Fast-paced environment

Job description

Pyramid Global Hospitality’s Virginia Guesthouse in Charlottesville opens in 2026, a 214-room hotel with conference space on the University of Virginia grounds. The role of Bell Attendant offers a welcoming first impression and assists guests with luggage, directions, and hotel information to create a memorable stay.

Join a supportive, people-first team, grow in hospitality, and engage with guests from around the world.