Guest Service Attendants (Bell Attendant)

Grand Hyatt; Scottsdale (AZ); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Opportunities to work around the world

Discounted & Complimentary Hotel RoomN

Free employee meals

Free covered parking

Medical/Dental/Vision Insurance (Full‑

Retirement savings plan

Professional development

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts (Apple, AT&T, Verizon

Job summary

Grand Hyatt Scottsdale Resort is seeking a Guest Services Attendant to ensure smooth check-in/check-out, assist with luggage, and deliver exceptional guest experiences. The role emphasizes guest interaction, knowledge of hotel offerings, and timely communication with front desk and valet teams.

The position requires stamina, flexibility in schedule, and a strong focus on customer service to support our premium resort experience in the Sonoran Desert.

Qualifications

• Experience in fast-paced hospitality environments.
• Strong verbal communication and guest-facing skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Assist guests with check-in/check-out and luggage handling.
• Provide information about room features and local amenities.
• Deliver high-quality service and recommendations to guests.

Skills

Guest services

Communication skills

Stamina

POS knowledge

Flexible schedule

Customer service

Standing for long hours

Tools

POS systems

Job description

Organization - Grand Hyatt Scottsdale Resort

The Hotel

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities

• Rate: $15.50 + tips

Guest Services Attendants are in constant communication with the Front Office and Valet Team to ensure guests are escorted and their luggage & personal items are transported to and from the guest rooms efficiently. It is important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. Additionally, the Guest Service Attendant role is to assist in ensuring efficient check-in and check-out experience. This role consists of a high volume of walking. This highly visible role gives opportunity for casual conversation and Hotel or local recommendations.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Must have physical stamina to lift moderate amounts of weight.
• Basic computer knowledge.
• Must be able to work a flexible schedule throughout the week to accommodate resort business levels.
• Exceptional customer service.
• Ability to stand for up to 8 hours.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Proof of Eligibility

Proof of eligibility to work in the United States is required, as well as a completed background check.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.