Guest Services Attendant - Akins Ford Arena

The Classic Center; Athens (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Akins Ford Arena, operated by The Classic Center, seeks a Guest Services Attendant to join the team. You will help guests locate seats, answer questions, resolve issues, and work with Premium Seating staff to create a welcoming, safe environment for all attendees.

Responsibilities include assisting with entry, seating, and front-of-house activities, while maintaining awareness of arena policies and safety considerations. Evening and weekend availability is expected.

Qualifications

• Hospitality experience preferred; passion for customer service required.
• Strong communication skills and the ability to manage multiple tasks.
• Availability for evenings, nights, weekends, and holidays.
• Ability to stay active and on your feet throughout shifts.

Responsibilities

• Provide top-notch guest service at arena events (sports, shows, private gatherings).
• Assist guests with seating and address questions to meet needs.
• Collaborate with Guest Services Manager and ushers to ensure smooth operations.

Skills

Hospitality

Customer service

Strong communication

Multitasking

Job description

Guest Services Attendant - The Akins Ford Arena

As a Guest Services Team Member at The Akins Ford Arena, you'll be a part of the action, ensuring every guest enjoys an outstanding experience from start to finish. You'll help guests find their seats, answer questions, resolve issues, and collaborate with Premium Seating staff to provide a safe, welcoming environment. With a proactive approach, you'll support the Guest Services Manager and our volunteer ushers to create memorable event experiences.

Key Responsibilities:

• Provide top-notch guest service at all events: sports, shows, and private gatherings.
• Support event entry, assist with seating, and ensure guests’ needs are met.
• Work closely with the Guest Services Manager on front-of-house activities.
• Set up entry areas, place event signage, and meet premium seating requirements.
• Communicate effectively to address guest concerns, safety issues, or conflicts.
• Learn the layout, from seating charts to nearby amenities.
• Stay informed on safety, alcohol management, ADA, and venue policies.

Qualifications:

• Hospitality experience preferred; passion for customer service required.
• Strong communication skills and the ability to manage multiple tasks.
• Availability for evenings, nights, weekends, and holidays.
• Ability to stay active and on your feet throughout shifts.

Be part of a team dedicated to making every event at The Akins Ford Arena unforgettable.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.