Guest Services | Part-Time | PeoplesBank Arena

Oak View Group; Hartford (CT); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group in Hartford, CT seeks a Guest Services team member to support arena customers, usher, scan tickets, assist with directions, and foster a fun, safe environment. You will greet guests, answer questions, and help maintain a world-class experience during events.

The role is part-time, pays $17.50 per hour, and requires flexibility for days, nights, weekends, and holidays. Training and a supportive team culture are offered at PeoplesBank Arena.

Qualifications

• Prior Guest Services experience required.
• Excellent communication skills required.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights.
• Ability to remain calm and focused in fast-paced environments and stressful situations.

Responsibilities

• Arrives for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform.
• Greets all guests in a welcoming, friendly manner.
• Examines each ticket to ensure the correct date and event.
• Escorts guests to correct seats.
• Answers guest questions regarding the event and arena, e.g., location of concession stands and restrooms.
• Ensures non-smoking rules are followed.
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit.
• Responds to guest concerns in a respectful and calm manner and contacts the Supervisor or manager as needed.
• Maintains a positive, outgoing demeanor, always adhering to “Expectations for Guest Service.”
• Accurately and thoroughly completes all pertinent reports and documentation.

Skills

Guest Services experience

Communication skills

Flexible schedule

Safety awareness

Calm under pressure

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a member of the Guest Services Team, the Guest Services position will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and greeting. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $17.50.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until December 4, 2026 .

About The Venue

PeoplesBank Arena

is Connecticut’s premier destination for sports & entertainment. The 15,000-seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Arrives for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform.
• Greets all guests in a welcoming, friendly manner.
• Examines each ticket to ensure the correct date and event.
• Escorts guests to correct seats.
• Answers guest questions regarding the event and arena, e.g., location of concession stands and restrooms.
• Ensures non-smoking rules are followed.
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit.
• Responds to guest concerns in a respectful and calm manner and contacts the Supervisor or manager as needed.
• Maintains a positive, outgoing demeanor, always adhering to “Expectations for Guest Service.”
• Accurately and thoroughly completes all pertinent reports and documentation.

Qualifications

• Prior Guest Services experience required.
• Excellent communication skills required.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights.
• Ability to remain calm and focused in fast-paced environments and stressful situations.
• Ability to work in adverse weather conditions as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.