Guest Services Attendant

Rascalsfunzone; Whiteland (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant and fun-focused team as a guest services attendant, where your role will be pivotal in creating memorable experiences for guests of all ages. You will engage with customers across various areas, including the arcade, concessions, and ticketing stations, ensuring their needs are met with exceptional service. This position not only allows you to develop valuable customer service skills but also offers flexible scheduling, making it perfect for students or those balancing other commitments. If you thrive in a dynamic environment and are eager to contribute to a fun atmosphere, this opportunity is for you!

Benefits

Flexible Scheduling

Employee Discounts

Skill Development Opportunities

Cross-Training in Other Areas

Qualifications

• Must be at least 16 years of age and available for evenings, weekends, and holidays.
• Strong communication and multitasking skills are essential.

Responsibilities

• Ensure guests have a seamless experience across multiple areas of the facility.
• Operate POS systems and assist with arcade gameplay and ticket purchases.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Point-of-Sale (POS) Systems

Job description

Whiteland, United States | Posted on 02/01/2025

As a guest services attendant, you will take on a versatile and dynamic role, ensuring guests have a seamless and enjoyable experience across multiple areas of the facility, including the arcade, concessions, and ticketing stations. You will be a key part of our team, delivering exceptional service and helping create memorable experiences for guests of all ages.

In this role, you will operate point-of-sale (POS) systems, assist guests with arcade gameplay, troubleshoot game and card issues, and maintain the cleanliness and functionality of arcade machines. Additionally, you will manage the redemption counter, helping guests select prizes and ensuring the area is well stocked and organized.

At the concessions station, you will prepare and serve food and beverages while adhering to strict safety and hygiene standards. This includes operating POS systems to process orders accurately and maintaining the cleanliness of the concessions area, including countertops and equipment.

At the ticketing station, you will greet guests warmly, answer questions about attractions, and assist with ticket purchases. You will operate POS systems, issue wristbands or passes, issue mini-golf and duckpin bowling equipment, and provide information about promotions, packages, and pricing options to help guests make the most of their visit.

Throughout all areas of responsibility, you will deliver friendly and proactive customer service, assisting guests with inquiries, directions, and troubleshooting as needed. You will also respond to and resolve guest concerns or complaints in a professional and efficient manner, ensuring every guest feels valued and appreciated.

Maintaining a clean, organized, and safe environment will be another key aspect of your role. You will ensure all assigned areas are well-maintained, report any equipment malfunctions or safety concerns promptly, and contribute to the overall upkeep of the facility. Collaboration is essential, and you will work closely with your team to ensure smooth operations, especially during special events, group bookings, or high-traffic periods.

This position requires you to be at least 16 years of age, with availability to work evenings, weekends, and holidays. You should have strong communication skills, the ability to multitask, and a customer-focused attitude. Previous experience in customer service, food service, or hospitality is preferred but not required.

Key qualities for success in this role include adaptability, as you will transition seamlessly between different responsibilities; attention to detail to ensure accuracy in food preparation, ticketing, and guest transactions; and strong problem-solving skills to address guest needs and resolve issues quickly and efficiently. Teamwork and a commitment to delivering outstanding customer service are also essential.

We pride ourselves on offering a fun, supportive, and team-oriented work environment. Employees enjoy flexible scheduling options, making this an ideal opportunity for students or individuals balancing other commitments. We also provide opportunities for skill development and cross-training in other areas of the facility, as well as employee discounts and other perks.

If you’re enthusiastic, safety-focused, and eager to help create memorable experiences for guests, we’d love to hear from you.

Requirements

• Must be at least 16 years of age.
• Availability to work evenings, weekends, and holidays.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong communication skills and a customer-focused attitude.
• Previous experience in customer service, food service, or hospitality is preferred but not required.