Guest Services Attendant

Hay Creek Hotels; Truckee (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Guest Services Attendant to join their dynamic team. This role involves providing exceptional service to guests at a premier golf facility, ensuring a positive experience through various tasks, including cart preparation, maintenance, and customer assistance. The ideal candidate thrives in a fast-paced environment and is committed to delivering top-notch service. Join a vibrant team dedicated to creating memorable experiences for guests while enjoying the beautiful outdoors. This position offers a unique opportunity to work in a fun and engaging atmosphere, making every day exciting.

Qualifications

• Ability to provide exceptional customer service in a fast-paced environment.
• Experience in hospitality-related tasks is preferred.

Responsibilities

• Prepare and clean golf carts, ensuring they meet standards.
• Assist guests with bag handling and club cleaning.
• Maintain the cleanliness of the clubhouse and surrounding areas.

Skills

Customer Service

Hospitality

Teamwork

Attention to Detail

Education

Less than high school education

Tools

Golf Carts

Job description

Schaffer's Mill is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. This position will create positive experiences at Schaffer's Mill by assisting guests and members with outside services.

The Guest Service Attendant will be another “All Around” position that will be helping in many departments of the golf operations. The day-to-day duties will vary depending on the busyness of the day, what needs to be done, and what other parts of the golf operations need additional assistance. Individuals should have the ability to work in a fun and fast-paced environment.

Essential Duties:

• Prepares/cleans golf carts for play following the standards of NativeOaks.
• Performs range maintenance such as setting up and maintaining range and chipping green presentation, maintaining a large amount of range ball inventory, picking range, and cleaning range balls.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart storage area and cart wash-down area in a neat, clean, and orderly condition.
• May direct start of play, which includes assisting in educating players regarding course policy, current cart policy, speed of play, and so forth.
• Cleans golfers' clubs upon completion of play.
• Completes daily project list.
• Assists in the setup and execution of golf tournaments and outings.
• Services the customer who is renting golf clubs and cleans rental clubs upon return. Maintains accurate record of golfers renting clubs.
• Assists with the overall upkeep of the clubhouse, cart storage area, and parking lot.
• Assists with food and beverage activities.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Physical Demands

• Frequently stands, walks, uses hands, talks, or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls, or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment/Noise

• Regularly works in wet or humid conditions (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.

Certificates/Licenses

• Valid Driver’s License.

Pay: $18-$20/hr