Guest Services Attendant

fourseasons; Scottsdale (AZ); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Energetic employee culture

Learning & development programs

Inclusive employee engagement events

Exclusive travel discounts

Competitive wages and benefits

Job summary

Four Seasons Scottsdale Residence Club is seeking a Guest Services Attendant to join the Front Office Team. You will be the first and last impression for owners, assisting with arrivals and departures and ensuring the upkeep of lobby and public areas.

The role requires previous guest services experience in a luxury hotel, excellent English communication, and the ability to stand for long shifts in a desert climate. Full-time schedule with early mornings, evenings, weekends, and holidays.

Qualifications

• Previous Guest Services experience in a luxury hotel/resort highly preferred.
• Must have excellent verbal communication skills in English.
• Must be able to stand/walk/run for up to 8 hours per shift.
• Be able to work in desert climate.

Responsibilities

• Assisting in Guest Services areas that include the front drive and ensuring proper handling of guest luggage
• Accommodating guest requests
• Other guest inquires or duties as assigned
• Maintaining the cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby
• Actively monitor and report where engineering attention needed in guests common area.

Skills

Guest Services experience

Verbal English communication

Physical stamina

Desert climate adaptability

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest's most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona's red rocks, a visit to the Grand Canyon, or exploring Arizona's diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

The Residence Club at the Four Seasons Scottsdale is looking for a Guest Services Attendant to be an integral part of the Front Office Team. The main objective of this role is to ensure our guests are well looked after from the start. As the first and last impression of the Residence Club, this high profile department carries a special responsibility. The Guest Services Attendant is responsible for the arrival and departure experience of the owners. The Bell Attendant transports luggage, packages, and storage items to the guest room for arrivals and transports luggage for departing guests or into temporary storage. The Guest Services Attendants also responsiblefor theupkeep and cleanliness of the fitness center, lobby, public areas and back of house areas of Residence Club.

What you will do

• Assisting in Guest Services areas that include the front drive and ensuring proper handling of guest luggage
• Accommodating guest requests
• Other guest inquires or duties as assigned
• Maintaining the cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby
• Actively monitor and report where engineering attention needed in guests common area.

What you bring

• Previous Guest Services experience in a luxury hotel/resort highly preferred.
• Must have excellent verbal communication skills in English
• Must be able to stand/walk/run for up to 8 hours per shift
• Be able to work in desert climate

What we offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

Schedule & Hours

• Full Time
• Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don't miss this opportunity to be part of our award-winningteam,while developing your career with the worlds leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal