Guest Services Attendant

The Fairmont Hotel; San Diego (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Fairmont Grand Del Mar is seeking a Guest Service Attendant to provide exceptional service to guests, assist with luggage, and ensure a welcoming environment. This role requires strong customer service skills, effective communication, and the ability to work in a fast-paced setting. Join us in creating memorable experiences in a luxurious resort atmosphere.

Qualifications

• Previous customer service experience is an asset.
• Excellent communication skills and professional presentation.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Assist guests with retrieving vehicles and handling luggage.
• Deliver guests to their rooms and ensure timely transfer of luggage.
• Maintain a presence in the lobby to assist guests.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Teamwork

Education

High School diploma or equivalent

Job description

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Penasquitos Canyon and the sunshine of San Diego. It's where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa, and offers two dozen weekly outdoor activities across 400 acres of dramatic canyon scenery, including yoga, meditation, and archery. The Grand includes six different dining venues, including San Diego's only three-Michelin-starred restaurant, Addison.

Growth and advancement are actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

Job Description

Rate of pay: $17.25/hour USD

Responsibilities:

The Guest Service Attendant's responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently, help with luggage, and address other requests as needed.

• Responsible for delivering guests to their rooms, handling luggage, messages, and other items within the hotel
• Consistently offer professional, friendly, and engaging service
• Ensure the timely and efficient transfer of luggage to and from guest rooms
• Familiarize guests with their room features upon arrival, such as temperature controls
• *Maintain a presence in the lobby when not delivering luggage, offering assistance to guests
• Assist with luggage for arriving and departing guests as needed
• Ensure all guests arriving or departing by vehicle are assisted appropriately
• Keep all areas of responsibility neat and clean for guests and colleagues
• Have a basic knowledge of resort activities to meet customer needs, as outlined in pre-shift briefings

Qualifications

• Previous customer service experience is an asset
• Excellent communication skills and professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Focus on guest needs, remaining calm and courteous at all times
• High School diploma or equivalent preferred
• Previous experience is a plus
• Effective verbal and written communication skills
• Ability to read and count accurately
• Valid California driver's license with a clean driving record
• Basic knowledge of the San Diego area, including directions and local attractions
• Aptitude to acquire necessary skills for safe and proficient performance

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, aiming to attract, recruit, and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are more than a worldwide leader. We support your growth and learning every day, making work meaningful. Join us to explore limitless possibilities in hospitality. Discover your journey with Accor at https://careers.accor.com/

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