Guest Services Attendant

Tower Health; Reading (Berks County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Tower Advance Pay

Employee Assistance Program

Job summary

Tower Health is seeking a Guest Services Attendant to provide outstanding customer service to visitors entering the hospital. Responsibilities include greeting, registering, directing visitors, issuing passes, and ensuring compliance with hospital policies while maintaining a secure, welcoming environment for patients, families, and staff.

The role requires BLS certification and a HS diploma or GED or equivalent experience, with emphasis on communication, teamwork, and organizational skills.

Qualifications

• High School Diploma or GED or relevant experience.
• BLS Certification required.

Responsibilities

• Greet and register visitors.
• Direct visitors and ensure compliance with hospital policies.
• Provide visitor passes and IDs.
• Maintain secure, welcoming environment for patients, families, and staff.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Phone skills

Team player

Organizational skills

Education

High School Diploma or GED

Tools

Epic proficiency

Job description

Job Summary

Work Schedule: Full‑Time Evening Shift 1:30pm-10:00pm with every other weekend and every other holiday required.

The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Certification and Licensure

• BLS Certification

Required Skills

• Accountable for maintaining workplace safety
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Negotiation Skills
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.