Guest Services Attendant

Tower Health; Reading (Berks County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Guest Services Attendant to provide exceptional customer service to hospital visitors. This pivotal role involves greeting and directing visitors, ensuring compliance with hospital policies, and maintaining a secure environment. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively. Join a team dedicated to enhancing the visitor experience and supporting patient care in a dynamic and rewarding setting. If you are passionate about service and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required; relevant experience may substitute.
• BLS Certification is necessary for the role.

Responsibilities

• Provide exceptional customer service to all visitors entering the hospital.
• Maintain a secure and welcoming environment for patients and families.

Skills

Customer Service Skills

Excellent Communications Skills

Detail Oriented

Microsoft Office Applications

Epic Proficiency

Problem Solving Skills

Strong Team Player

Organizational Skills

Multitasking

Change Management

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Job Summary

The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitor passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.

Full Time Evening Position, 8.5 HR Shift.

Shift times vary, start time is listed as 1:00pm-9:30pm, 1:30pm-10:00pm, 2:00pm-10:30pm, or 2:30pm-11:00pm with every other weekend and holiday rotation required.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education.

Experience

• Relevant Experience

Certification and Licensure

• BLS Certification

Required Skills

• Accountable for maintaining workplace safety
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Negotiation Skills
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player