Guest Services Associate - Retail

Irvine Company; Irvine (CA); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Irvine Company Retail Properties is hiring for a Guest Services Associate at our Irvine Spectrum Center and Fashion Island locations. The role focuses on world-class guest service, including welcoming guests, providing information and directions, and handling reservations and ticket sales.

Responsibilities cover attractions operations, cash handling, gift cards, and adhering to safety and operating guidelines.

Qualifications

• Minimum high school degree or GED.
• Cash handling and guest interactions experience preferred.
• Minimum one year of customer service experience.

Responsabilités

• Welcome all guests with a smile.
• Provide world-class guest service in person and on the phone.
• Maintain knowledge of property and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with operating guidelines including uniform/grooming standards.
• Demonstrate safe and courteous operation of attractions and related duties.
• Perform other duties or projects as assigned or requested.

Connaissances

Customer service

Cash handling

Guest interaction

Formation

High school diploma or GED

Description du poste

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The Guest Services Associate is responsible to provide world-class guest service by assisting guests including: welcoming guests, providing information and directions, resolving challenges, restaurant reservations, providing wheelchair and stroller loaners, sales of gift cards and Disneyland Resort tickets, special events, and community assistance.

The Irvine Spectrum Center (“ISC”), Associate will also be responsible for Attractions Operation which includes: selling Attractions tickets and operating the Attractions by adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

Select Fashion Island (“FI”), Associates will also be responsible for driving/operating the Trolley.

• Welcome all Guests with a smile.
• Provide world-class Guest Service in person and on the phone.
• Maintain ongoing knowledge of property and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with Operating Guidelines including uniform/grooming standards.
• Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
• Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
• Perform other duties or projects as assigned or requested.

Minimum Qualifications / Other Expectations:

• Minimum high school degree or general education diploma (GED)
• Cash Handling and/or Guest interaction experienced preferred
• Minimum one-year experience in a customer service role

About Us:

Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.