Guest Services Associate- PT

Poppy Bank; Fort Mill (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H.House is seeking a friendly Guest Service Associate (GSA) to welcome guests and support check-in and check-out processes in a Fort Mill, SC hotel. You will handle reservations, assist guests with questions, and coordinate with housekeeping to ensure rooms are ready.

Prior front-desk experience is preferred but not required. A positive attitude, strong customer-service skills, reliability, and good communication are key.

Responsibilities

• Welcoming guests and assisting with check-in and check-out
• Managing reservations and assigning guest rooms
• Responding to guest questions and concerns
• Communicating with housekeeping to ensure rooms are clean and guest-ready
• Providing information about hotel services and surrounding area
• Completing front-desk and administrative responsibilities accurately
• Maintaining a welcoming, professional front-desk environment

Job description

• Location 3725 AVENUE OF THE CAROLINAS,FORT MILL, SC, 29708,United States
• Employee Type Part Time

Guest Service Associate (GSA) – Part-Time

Are you passionate about making guests feel welcome and providing exceptional service from check-in through check-out? If so, we would love to meet you!

About H.House

H.House is a trusted hospitality management company specializing in select-service hotels and creating outstanding guest experiences. We believe our staff is our success, and we are committed to supporting every team member’s professional growth and career potential.

We are seeking a friendly, organized, and proactive Guest Service Associate (GSA) to serve as the welcoming face of our hotel. You will play an important role in creating a positive experience for every guest.

Key responsibilities include:

Welcoming guests and assisting with check-in and check-out

Managing reservations and assigning guest rooms

Responding promptly and professionally to guest questions and concerns

Communicating with housekeeping to ensure rooms are clean and guest-ready

Providing information about hotel services and the surrounding area

Completing front-desk and administrative responsibilities accurately

Maintaining a welcoming, professional, and organized front-desk environment

Previous hotel front-desk experience is preferred but not required. What matters most is a positive attitude, strong customer-service skills, reliability, and the ability to communicate in a friendly and professional manner.

The ideal candidate should have basic computer skills, including familiarity with Microsoft Office, and must be available to work a flexible schedule that may include evenings, weekends, and holidays.

Why Join H.House?

“Our Staff Is Our Success” is more than our motto—it is the foundation of our culture. We invest in our team members, support their development, and provide opportunities to learn, grow, and succeed.