Guest Services Associate — Paid Training, Recreation Center

St Charles Park District; St. Charles (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid Training

Discounts for Programs

Job summary

St. Charles Park District is seeking an Entry Level Guest Services Associate at Norris Recreation Center in St. Charles, IL. This part-time role focuses on delivering high quality recreation services while following safety and district policies.

You will greet the public, process memberships, answer questions, handle registrations, and maintain a friendly, professional lobby environment; safety training and certifications are required within 30 days of hire.

Qualifications

• Excellent communication and customer service are a must.
• Ability to greet the public courteously and provide accurate guidance.
• Maintain First Aid/CPR/AED certification or obtain certification within 30 days of hire.
• Maintain DCFS mandated reporter certificate or obtain certification within 30 days of hire.
• Prefer a high school diploma or equivalent.
• Prefer work experience in reception and customer service, including basic computer skills.

Responsibilities

• Provide excellent customer service to all members and facility guests.
• Answer telephones in a professional and friendly manner.
• Process memberships and registrations, collect fees, and issue receipts.
• Initiate membership suspensions and cancellations; handle refunds when needed.
• Notify class participants of changes or cancellations.
• Operate office machines and maintain knowledge of procedures, rules and policies.
• Complete opening and closing procedures and daily checklists.

Skills

Communication

Customer Service

Public Greeting

First Aid/CPR/AED

DCFS Mandated Reporter

Education

High School Diploma or GED

Job description

St. Charles Park District is seeking an Entry Level Guest Services Associate at Norris Recreation Center in St. Charles, IL. This part-time role focuses on delivering high quality recreation services while following safety and district policies.

You will greet the public, process memberships, answer questions, handle registrations, and maintain a friendly, professional lobby environment; safety training and certifications are required within 30 days of hire.