Guest Services Associate (Night Shift)

Brighton Resort; Brighton (UT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

$10 All Access Brighton Season Pass

Free UTA ski bus access

Discounted Brighton lift tickets for朋友

Access to discounted lift tickets at多个

Employee discounts at all BrightonOutl

Job summary

Brighton Resort is seeking friendly, enthusiastic Guest Service Professionals to join our night operations team for the 2026/2027 winter season. As the first point of contact at the Guest Services Desk, you will provide expert knowledge of tickets/bundles and help guests from around the world have a memorable experience.

This role requires multitasking, professionalism, and a passion for hospitality. Join a small but mighty team at the Brighton Center, with opportunities to grow within the

Qualifications

• Must be 18 years or older.
• Friendly, approachable attitude with a passion for guest service.
• Strong communication, listen, explain clearly and stay professional.
• Experience in customer service, hospitality, or retail is preferred but not required.
• Able to multitask in a fast-paced environment.
• Reliable and punctual with flexible schedules including weekends/evenings/holidays.
• Able to work 2 pm–9:30 pm shifts.
• Comfortable in a mountain environment and winter conditions.

Responsibilities

• Be a friendly and welcoming face for guests from around the world.
• Develop understanding of tickets and season pass products, rates, discounts, events.
• Work with teammates to provide exceptional guest service.
• Maintain a clean, organized workspace; restock supplies; assist with opening/closing duties.
• Communicate clearly with guests in person, by phone, and via email.
• Salesforce and Five9 skills are preferred but not required.
• Relay important information to other departments for a seamless guest experience.
• Handle difficult conversations with confidence and professionalism.
• Stay informed about parking and assist guests online and on-site.
• Direct guests to Brighton Resort locations with accuracy and enthusiasm.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem-solving

Reliability

Flexibility

Tools

Salesforce

Five9

Job description

Overview

Brighton Ski Resort is seeking friendly, enthusiastic Guest Service Professionals to join our night operations team for the upcoming winter season! Located in the Brighton Center, our Guest Services Office serves as the information hub of the resort. These fast-paced positions require multitasking, problem-solving, and a passion for helping people. If you enjoy being “in the know” and connecting with visitors from all over the world, this is the role for you!

As part of our Guest Service Team, you’ll be the first point of contact for many guests. This is your chance to make a great first impression while providing expert knowledge of our products and services. If you thrive in a dynamic environment and love sharing your expertise, you’ll be a great fit for our small but mighty team.

We are currently hiring Full-Time Guest Services Desk staff for the 2026/2027 winter season.

Responsibilities

• Be a friendly and welcoming face for guests from around the world


• Develop a comprehensive understanding of all ticket and season pass products, including rates, discounts, promotions, and events


• Work closely with teammates to provide exceptional guest service


• Maintain a clean, organized workspace; restock supplies; and assist with opening/closing duties


• Communicate clearly and professionally with guests in person, by phone, and via email.


• Salesforce and Five 9 skills preferred but not required


• Relay important information to other departments to ensure a seamless guest experience


• Handle difficult conversations with confidence and professionalism, diffusing issues or seeking assistance as needed


• Stay informed about resort parking and assist guests both online (via our parking webpage) and on-site in the parking lot


• Direct guests to various locations throughout Brighton Resort with accuracy and enthusiasm

Qualifications

• Must be 18 years or older


• A friendly, approachable, and positive attitude with a passion for guest service and the hospitality industry


• Strong communication skills - able to listen, explain clearly, and remain professional in all situations


• Previous customer service, hospitality, or retail experience preferred (but not required)


• Comfortable working in a fast-paced environment with multitasking and problem-solving


• Ability to handle transactions accurately and responsibly


• Confident working independently and as part of a team


• Willingness to learn about Brighton Resort’s products, services, and mountain operations


• Ability to remain calm, cool, and collected under pressure


• Must be reliable, punctual, and able to work flexible schedules, including weekends, evenings, and holidays. Must also commit to a minimum of 3 shifts per week.


• Comfortable working in a mountain environment with winter conditions


• Reliable transportation to and from the resort in winter conditions


• Be available for shifts from 2 pm - 9:30 pm

Resort Culture Standards

At Brighton Resort, we value inclusivity, community, and passion for the mountain. Every team member contributes to a welcoming culture where guests feel valued and supported. Ticket Sales Cashiers are expected to model professionalism, teamwork, and dedication to creating memorable guest experiences.

Perks

• $10.00 All Access Brighton Season Pass


• FREE UTA ski bus access


• Discounted Brighton lift tickets for friends and family


• Access to discounted lift tickets at multiple ski areas


• Employee discounts at all Brighton outlets and all Boyne Resorts


• Discounted membership at Momentum Indoor Climbing gym


• Access to ExpertVoice, Liberty Mountain, and Outdoor Prolink retail sites