Guest Services Associate

Boyne Resorts

Utah

On-site

USD 24,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

All Access Brighton Season Pass

Free UTA ski bus access

Discounted Brighton lift tickets

Discounted lift tickets at multipleski

Employee discounts at all Brighton,Boy

Momentum gym membership discount

Access to ExpertVoice/Liberty Mountain

Job summary

Brighton Ski Resort in Utah is hiring Full-Time Guest Services Desk staff for the 2026/2027 winter season. You’ll be the first point of contact for guests, providing expert knowledge of ticket and season pass products and helping visitors from around the world.

This fast-paced role requires a friendly, proactive attitude, excellent communication, multitasking, and the ability to stay calm under pressure. You’ll work with teammates to deliver seamless guest experiences, handle inquiries in

Qualifications

Must be 18 years or older.
Friendly, approachable attitude with hospitality mindset.
Strong communication skills; able to listen, explain, and remain professional.
Customer service, hospitality, or retail experience preferred but not required.
Comfortable in a fast-paced environment with multitasking and problem-solving.

Responsibilities

Be the friendly, welcoming face for guests from around the world.
Develop a comprehensive understanding of ticket and season pass products, rates, discounts, promotions and events.
Work closely with teammates to provide exceptional guest service.
Maintain a clean, organized workspace; restock supplies; assist with opening/closing duties.
Communicate clearly with guests in person, by phone, and via email.
Salesforce and Five9 skills preferred but not required.
Relay information to other departments to ensure a seamless experience.
Handle difficult conversations with confidence and professionalism.
Stay informed about resort parking and assist guests online and on-site in the parking lot.
Direct guests to locations around the Brighton Resort with enthusiasm.

Skills

Friendly

Communication

Multitasking

Problem-solving

Teamwork

Reliability

Flexible schedule

Winter conditions

Tools

Salesforce

Five9

Job description

Overview

Brighton Ski Resort is seeking friendly, enthusiastic Guest Service Professionals to join our team for the upcoming winter season! Located in the Brighton Center, our Guest Services Officeserves as the information hub of the resort. These fast-paced positions require multitasking, problem-solving, and a passion for helping people. If you enjoy being “in the know” and connecting with visitors from all over the world, this is the role for you!

As part of our Guest ServiceTeam, you’ll be the first point of contact for many guests. This is your chance to make a great first impression while providing expert knowledge of our products and services. If you thrive in a dynamic environment and love sharing your expertise, you’ll be a great fit for our small but mighty team.

We are currently hiring Full-Time Guest Services Desk staff for the 2026/2027 winter season.

Responsibilities

As a Guest Service Professional at Brighton, you will:

Be a friendly and welcoming face for guests from around the world
Develop a comprehensive understanding of all ticket and season pass products, including rates, discounts, promotions, and events
Work closely with teammates to provide exceptional guest service
Maintain a clean, organized workspace; restock supplies; and assist with opening/closing duties
Communicate clearly and professionally with guests in person, by phone, and via email.
Salesforce and Five 9 skills preferred but not required
Relay important information to other departments to ensure a seamless guest experience
Handle difficult conversations with confidence and professionalism, diffusing issues or seeking assistance as needed
Stay informed about resort parking and assist guests both online (via our parking webpage) and on-site in the parking lot
Direct guests to various locations throughout Brighton Resort with accuracy and enthusiasm

Qualifications

Qualifications – What We’re Looking For

Must be 18 years or older
A friendly, approachable, and positive attitude with a passion for guest service and the hospitality industry
Strong communication skills – able to listen, explain clearly, and remain professional in all situations
Previous customer service, hospitality, or retail experience preferred (but not required)
Comfortable working in a fast-paced environment with multitasking and problem-solving
Ability to handle transactions accurately and responsibly
Confident working independently and as part of a team
Willingness to learn about Brighton Resort’s products, services, and mountain operations
Ability to remain calm, cool, and collected under pressure
Must be reliable, punctual, and able to work flexible schedules, including weekends, evenings, and holidays. Must also commit to a minimum of 3 shifts per week.
Comfortable working in a mountain environment with winter conditions
Reliable transportation to and from the resort in winter conditions

Resort Culture Standards

At Brighton Resort, we value inclusivity, community, and passion for the mountain. Every team member contributes to a welcoming culture where guests feel valued and supported. Ticket Sales Cashiers are expected to model professionalism, teamwork, and dedication to creating memorable guest experiences.

Perks: