Guest Services Associate, Mission Bay

Ronald McDonald House Charities Bay Area; San Francisco (CA); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Ronald McDonald House Charities Bay Area seeks a dynamic Guest Services Associate to support the UCSF Mission Bay Family Room and in-hospital families. You will help stock supplies, coordinate meals, assist with guest room assignments, and ensure a clean, safe environment while working with volunteers and hospital partners.

The role is full-time, Monday–Friday, 10:00 am–7:00 pm, with some holidays and weekends.

Formación

• High School Diploma required.
• 1 year of customer experience or related field.
• Experience working with diverse populations in a non-profit/medical environment is preferred.

Responsabilidades

• Connect with staff at shift changes to relay information.
• Staff the Family Room and assist in serving in-hospital families.
• Stock and distribute snacks, laundry supplies, toiletries, and other items.
• Set up and distribute lunches and dinners.
• Coordinate with UCSF housing coordinators to assign guest rooms.
• Assist with family holiday events and gift distribution.
• Communicate concerns to hospital staff and programs coordinators.
• Maintain infection control practices and sanitize areas.
• Monitor inventory of supplies and initiate work orders as needed.

Conocimientos

Compassionate service

Problem solving

Active listening

Communication

Customer service

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

JOB SUMMARY

RMHCBA is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Children's Hospital Mission Bay. This role is responsible for supporting the Family Room, making sure all materials are complete and ready, support in the coordination distributing lunches and dinners, assist, and attend to in-hospital families, and cleaning/restocking family lounges, laundry rooms at the end of every shift. This position is also responsible for maintaining a supportive, safe, clean and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a medical environment.

This role requires working directly with hospital and food partners, volunteers and families, which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. The preferred candidate is a multifaceted operator - creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity.

This is a full-time, non-exempt position working Monday to Friday, 10:00am to 7:00 pm, reporting to the Associate Director, Family Services.

This role requires working some holidays and weekends.

DUTIES AND RESPONSIBILITIES

• Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information.
• Supports the Family Room at UCSF Mission Bay by staffing the center and providing services to in-hospital families.
• Stock and distribute resources including snack bags, laundry soap, toiletries, and other items to storage.
• Accept, set-up, and distribute lunches and dinners.
• Supports and provides back up in communication with UCSF housing coordinators to assign guest rooms.
• Supports communication with community and hospital partners to coordinate family holiday events and gift giveaways.
• Communicate with Programs Coordinators/Hospital Staff when family shares their concerns or has questions.
• Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates, family room, family lounges, and family laundry areas.
• Monitor inventory of items, and cleaning supplies
• Submitted work orders with UCSF forFamily Room and related items.

QUALIFICATIONS AND PREREQUISITE

Education and Experience:

• High School Diploma
• 1 year of customer experience or in a related field
• Relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, medical environment, and understanding of non-profit community

Knowledge, Skills, and Abilities:

• Compassionate and attentive customer service.
• Demonstrated ability to problem-solve and organizational skills.
• Excellent attention to detail.
• Demonstrated active listening.
• Ability to handle difficult situations with confidence and compassion.
• Ability to deescalate difficult situations
• Service oriented with a good sense of humor.
• Ability to set up professional boundaries.
• Experience working with volunteer groups or personal volunteer experience.
• Demonstrated ability to communicate clearly through different mediums.
• Ability to work with diverse populations.
• Computer literate in MS Office suite of products or similar.
• Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.
• Certified in Adult & Pediatric CPT, First Aid, and AED or ability to get certified.
• Valid CA driver's license.
• Must be able to lift 50 pounds.

Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.