Guest Screening Services Representative

UCSF Health; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

UCSF Health seeks a Guest Screening Services Representative to ensure welcoming, efficient screening and check-in for patients and visitors. You will badge individuals, assist with directions, and provide escort as needed in a fast-paced hospital environment.

Key responsibilities include handling screening challenges, coordinating with the Transport Department, and modeling excellent customer service and PRIDE values.

Qualifications

• Flexibility to orient and work at all UCSF Medical Center locations.
• Strong communication and interpersonal skills.
• Healthcare experience preferred.
• Ability to multi-task under tight timeframes.
• Commitment to confidentiality and discretion.

Responsibilities

• Greet, screen in-check patients and badge visitors.
• Round, survey and assist in waiting areas as directed by leadership.
• Troubleshoot customer service challenges to resolve issues for patients and guests.
• Escort guests in a wheelchair when needed and coordinate safe movement with the Transport Department.
• Represent the department at UCSF Health meetings and model PRIDE values.

Skills

Customer service

Communication

Multi-tasking

Discretion

Confidentiality

Problem solving

Education

Bachelor's degree or equivalent

Job description

Remote

Job Description

Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative’s primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership.

Guest Screening Services Representatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve.

The Guest Screening Services Representative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.

Qualifications

REQUIRED QUALIFICATIONS

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.
• Flexibility to orient and work at all UCSF Health locations.
• Able to provide wheelchair and walking escort service for patients.
• Ability to tolerate exposure to patients with various outward manifestations of illness or injury.
• Strong decision making, problem solving positive attitude.
• Must choose to remain positive and support department and hospital leadership and initiatives.
• Demonstrated ability to use high-level discretion and maintain a high level of confidentiality.
• Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste.
• At least 2 years of related experience, preferably in a healthcare setting.

PREFERRED QUALIFICATION

• Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement.
• Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions.
• Bachelor's degree in related area and / or equivalent experience / training.

REQUIRED LICENSES/CERTIFICATIONS

• None

POPULATIONS SERVED

Infant, Child, Adolescent, Adult, Geriatric

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.