Guest Services Associate - Lake Murray State Park

okgov; Oklahoma; On-site; USD 21,000 - 22,000; Full time

Job summary

The Oklahoma Tourism and Recreation Department, Lake Murray State Park is seeking a Customer Service Representative to serve as the public-facing point for information and assistance in the park’s front office, lodge, or golf shop. You will handle reservations, process payments, and provide guidance on park services to guests.

The role involves operating phones, assisting with gift shop activities, and performing clerical duties to support daily park operations.

Qualifications

• Must be at least 18 years of age.
• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Job description

The Oklahoma Tourism and Recreation Department, Lake Murray State Park is seeking a Customer Service Representative to serve as the public-facing point for information and assistance in the park’s front office, lodge, or golf shop. You will handle reservations, process payments, and provide guidance on park services to guests.

The role involves operating phones, assisting with gift shop activities, and performing clerical duties to support daily park operations.