Sr. Mgr., Operations - Office ($117,000.00 - $165,100.00)

Irvine Company; Irvine (CA); On-site; USD 117,000 - 165,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Paid time off

Job summary

Irvine Company seeks a Senior Manager of Operations for the Office portfolio in Irvine, CA. You will oversee asset performance, manage the operations team and vendors, and ensure service standards and a superior customer experience.

Responsibilities include driving tenant satisfaction, negotiating contracts, approving invoices, and presenting monthly results to senior leadership. The role requires 7+ years in property/facilities management and a Bachelor’s degree.

Qualifications

• 7+ years in property/facilities management or 7+ years in related business management.
• Prior supervisory experience.
• Knowledge of property management terminology
• Adaptable/change agent

Responsibilities

• Oversee the asset's financial performance and operations team to meet service standards and customer experience objectives.
• Proactively resolve tenant issues and manage third-party vendors (janitorial, parking, security).
• Direct training, coaching, and performance reviews for the assigned team; develop career plans and conduct annual appraisals.

Skills

Property management

Adaptable

Education

Bachelor’s Degree

Job description

Sr. Mgr., Operations - Office ($117,000.00 - $165,100.00)

Property: 200 SPECTRUM (1051)

Location: Irvine, CA, 92618

Division: Office (Office)

Position Summary:

The Senior Manager is responsible for managing the financial performance of the asset, including oversight of the operations team, third-party service providers (e.g., janitorial, parking, security), and daily operations to ensure alignment with Company service standards and delivery of an exceptional customer experience.

• Deliver an exceptional customer experience to drive customer retention, promote other Irvine Company offerings, and create a strong sense of workplace community through coordinated engagement activities (e.g., networking, events).
• Proactively resolve customer issues.
• Negotiate and facilitate contracts, review and process invoices, manage legal paperwork, and implement portfolio-wide special initiatives/projects.
• Direct responsibility for the assigned team, including training, coaching, performance management, career development, and completing annual appraisals and development plans.
• Prepare and present business plan results to senior leadership, prepare various monthly status reports, and maintain a comprehensive understanding of the competitive market.
• Ensure the successful operation of all amenities, including F&B, conferencing, outdoor commons, and fitness center(s).

Additional Skills:

• Knowledge of property management and terminology
• Adaptable/change agent

Preferred Education:

• Bachelor’s Degree (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 7+ years of experience in property/facilities management or 7+ years in related business management
• Prior supervisory experience

Additional Requirements:

• This position, depending on physical location, may require: Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Compensation:

Base Pay Range:$117,000.00 -$165,100.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.