Guest Services Associate - Front Desk

Churchill Downs Incorporated; Dumfries (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, VA, operated by Churchill Downs Incorporated, is seeking Hotel Front Desk Clerks to welcome guests, check them in, and coordinate with housekeeping to ensure a seamless guest experience.

Ideal candidates are at least 18, with customer service background, strong communication, and the ability to multitask under pressure while handling cash transactions in a compliant manner.

Qualifications

• Must be at least 18 years of age.
• Previous customer service experience preferred.
• Good interpersonal communication skills in person and by phone.
• Ability to multitask and remain professional under pressure.

Responsibilities

• Provide excellent customer service and greet guests at the lobby.
• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping to ensure room readiness.
• Handle cash and credit card transactions; maintain accurate paperwork.
• Resolve issues for guests and balance daily figures for rooms and taxes.
• Deliver items to guests as needed and perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Multitasking

Compliance awareness

Job description

The Rose Gaming Resort in Dumfries, VA, operated by Churchill Downs Incorporated, is seeking Hotel Front Desk Clerks to welcome guests, check them in, and coordinate with housekeeping to ensure a seamless guest experience.

Ideal candidates are at least 18, with customer service background, strong communication, and the ability to multitask under pressure while handling cash transactions in a compliant manner.