Aquavia Lumina Associate

Wilderness Resort; Wisconsin; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Wilderness Resort in Wisconsin Dells, WI is seeking a friendly Aquavia Lumina Associate to deliver an exceptional guest experience at our attractions. This role includes retail and beverage sales, assisting guests with photo opportunities, welcoming visitors, and guiding them through the trail while maintaining safety.

The position is part-time or full-time with night and weekend availability. Responsibilities include cash handling, serving beverages at the ticketing counter (18+ with

Qualifications

• Customer service driven individuals for a fast-paced team.
• Part-time or full-time position with night and weekend availability.
• Cash handling and serving beverages with age verification (18+).
• Food service safety procedures and basic cleaning duties.

Responsibilities

• Provide excellent customer service at attractions.
• Retail sales, food and beverage sales, helping guests with photo opportunities, welcoming visitors and giving directions.
• Explain zones of the Aquavia trail and ensure guest safety in assigned areas.
• Maintain cleanliness and restock merchandise; prepare and serve food items per safety procedures.
• Assist with lost children and emergency responses as needed.

Job description

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Job Description

Posted Friday, September 4, 2026 at 6:00 AM

W ilderness Resort in Wisconsin Dells , Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

TheAquavia Lumina Associate plays a pivotal role in delivering an exceptional experience for our guests at the attractions. Providing excellent customer service is essential. Associates will have a diverse range of responsibilities, which may include, but are not limited to, retail sales, food and beverage sales, assisting guests with photo opportunity services, welcoming visitors to the facility and providing directions, explaining specific areas of the trail, and performing general cleaning duties. Aquavia Lumina associates are expected to be customer-focused and engage with guests to ensure that all inquiries are addressed effectively.

This is a part- or full-time position with night and weekend availability.

Essential duties and tasks of the position include but are not limited:

• Ensure the safety of all guests and compliance with the posted rules for the attraction.
• Verify that all guests entering the trail meet the requirements outlined on the rule's signs.
• Demonstrate basic cash handling skills.
• Serve bottled or canned alcoholic beverages at the ticketing counter for food and beverage sales (18+). Employees must possess knowledge of Responsible Beverage Service given by a Wisconsin Responsibe Beverage Certified Server. Check customer identification to confirm age eligibility for alcohol purchases. Proactively manage issues related to excessive drinking, including encouraging customers to limit consumption and arranging transportation for those who are intoxicated.
• Maintain cleanliness in common areas of attraction, including on and off the trail, workspaces, kitchen, welcome area, basic bathroom maintenance, and window cleaning. Ensure all retrail products are clean and free from dust before opening.
• Responsible for stocking goods, merchandise, and other necessary items at the conclusion of each shift.
• Uphold a clean, well-stocked, and presentable work environment.
• Prepare and server food items such as nachos and pretzels to customers as requested, adhering to food safety procedures.
• Possess a basic understanding of the Aquavia trail, including explaining zones to customers and ensuring guest safety within assigned areas.
• Employees aged 18 and over will work in zones with laser, which requires training by a laser Safety Officer (LSO) for emergency situations.
• Assist with children who may be lost or separated from their guardians.
• Demonstrate the ability to remain calm and respond quickly in stressful or emergency situations.
• Carry a radio at all times and demonstrate a basic understanding of its operation.
• Perform any other tasks as assigned by management.

Wilderness Resort is an Equal Opportunity Employer

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America