Concierge - Charles Orvis Inn

EOS Hospitality; Manchester (VT); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Time off package including generous PTO plan

401k with employer match

Health & Wellness benefits

Job summary

EOS Hospitality is looking for a Guest Service Representative for the Charles Orvis Inn in Manchester, VT. This role focuses on providing excellent guest experiences, including serving breakfast and assisting with dining arrangements.

Requirements include prior hospitality experience and strong communication skills. The position offers part-time hours and a competitive hourly wage of $18.00 to $22.00 based on experience.

Qualifications

• Ability to remain standing for up to 8 hours.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange information effectively.

Responsibilities

• Serve as a welcoming presence for guests.
• Prepare and serve continental breakfast.
• Communicate with departments to ensure excellent guest experiences.

Skills

Previous hospitality or guest services experience

Professional and warm service style

Excellent communication, organization, and problem-solving skills

Strong knowledge of Manchester, VT and surrounding areas

Education

High School diploma/GED

Tools

Microsoft Office (Outlook/Word/Excel)

Point of Sale Software

Job description

Job Summary

This role is to be of service on property for guests, visitors and groups staying at the Charles Orvis Inn.

• Serve as a welcoming, knowledgeable presence for guests before and during guests stay
• Proactively identify guest needs and opportunities to elevate the stay
• Prepare and set up a continental breakfast and serve in‑house guests mainly during the time period of 7 AM – 10 AM each day
• Prepare, set up and break down afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
• Communicate with appropriate departments and employees to ensure guests’ experiences are above and beyond
• Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
• Arrange special amenities, transportation, special requests, and custom guest experiences
• Support VIP, repeat, and special‑occasion guests with an enhanced service level
• Assist with guest issue resolution and service recovery when appropriate
• Maintain alignment with Front Office SOPs and resort service standards
• Collaborate closely with Front Office and Activities Interns

Knowledge Base & Information Management

• Maintain and curate guest‑facing information spaces
• Be knowledgeable of information and ensure it is accurate, current, brand‑aligned, and seasonally relevant
• Partner with Reservations, Front Office, Marketing, F&B and Activities to ensure updates related to hotel offerings, hours, events, and local partnerships
• Own and utilize GIR platform to track and follow up on guest requests as part of our commitment to delivering exceptional guest experiences

Resort‑Hosted Events & Experiences

• Support hotel‑hosted events and experiences
• Serve as a guest liaison during events
• Share guest feedback and insights with leadership

Collaboration & Initiative

• Operate as a self‑directed role with strong ownership and accountability
• Communicate proactively with leadership regarding guest trends and opportunities
• Work collaboratively across departments to ensure consistent guest messaging

Benefits

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid holidays for full‑time status employees
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• Retirement savings option of 401k with employer match of up to 4% for all employees
• Complementary $25,000 in life insurance and $1,000/mo. in long‑term disability coverage for full‑time employees
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company‑funded Employee Assistance Program for life challenges and mental health resources
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Competitive wages with ongoing market analysis
• Annual performance evaluations with eligible compensation adjustments
• EOS Employee/Immediate Family Lodging Rates as low as $59 per night
• EOS Friends and Family Lodging Discounts
• EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
• Internal referral bonus programs up to $500 per referral
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work‑life equality

Compensation

This is an hourly position with the opportunity for part‑time hours and a potential wage range of $18.00 to $22.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

Essential Functions of the Job

• Ability to remain standing for up to 8 hours
• Ability to remain seated for up to 8 hours
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to work flexible hours based on business needs including midweek, weekends and holidays

Technology and Equipment Used

• Computer
• Microsoft Office (Outlook/Word/Excel)
• Printer/Scanner/Copier
• Multi‑line phone system
• Point of Sale Software
• Credit Card Processor

Working Environment

• Work will primarily take place in the hotel/resort in both guest-facing and employee back‑of‑house areas.
• Professional office environment
• Frequent use of the phone and time spent calling and speaking with guests
• Some exterior work with exposure to extreme temperatures and weather conditions

Key Skills & Experience Required

• Previous hospitality or guest services experience preferred
• Professional and warm service style
• Ability to organize and set up/breakdown food and drink products in a professional and presentable fashion
• Ability to proactively plan and work with the food & beverage and culinary team
• Proactive service style
• The ability to compose correspondence in a business professional manner
• Excellent communication, organization, and problem‑solving skills
• Strong knowledge of Manchester, VT and surrounding areas
• Comfortable using hotel systems and digital platforms
• Ability to multitask in a fast‑paced environment
• High School diploma/GED

Equal Opportunity Employer