Guest Services Associate

World Equestrian Center Wilmington; Wilmington (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Guest Services Associates to enhance the guest experience at a beautiful venue in Wilmington, Ohio. This role involves welcoming guests, managing reservations, and ensuring customer satisfaction. Ideal candidates will possess strong communication and multitasking skills, thrive in a fast-paced environment, and have a commitment to providing exceptional service. Join a team that values work-life balance and offers development opportunities in a supportive atmosphere. If you are eager to create memorable experiences for guests, this position is perfect for you.

Qualifications

• Previous hospitality experience preferred but not necessary.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet and register guests, ensuring a fantastic first impression.
• Handle reservations, payments, and maintain guest satisfaction.
• Balance daily transactions and process credit card settlements.

Skills

Customer Service

Oral Communication

Computer Skills

Multitasking

Education

High School Diploma

Job description

The beautiful World Equestrian Center , located in Wilmington Ohio, is looking for Guest Services Associates to join our team! The ideal candidates will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.

The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys and important information to guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Completes any direct assignment from Manager
• Responsible for issuing and signing out Department Manager Keys
• Balance credit card and cash paperwork for entire day
• Process credit cards for Settlement
• Close out day for facility and print reports
• Insert information from day end reports into spreadsheets for General Manager and Ownership

Qualifications, Education, Experience, Skills, and Abilities:

• Previous hospitality/service industry experience preferred, but not necessary
• Strong oral communication skills
• Professional, courteous attitude
• Strong computer skills
• Ability to work in high paced environment
• Strong Customer Service skills
• Ability to Multitask

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.