Guest Services Associate

ZMC Hotels; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading company in hospitality is hiring a Guest Services Associate in Pittsburgh. This role focuses on providing excellent customer service during guest check-ins and ensuring guests have a positive experience. Responsibilities include addressing guest concerns and supervising service standards, while working with a fun and energetic team. Full-time hours will include shifts throughout the day to accommodate guest needs.

Benefits

Employee discounts on hotels

Flexible schedules

Medical, Dental, and Vision options for full-time employees

Paid time off

401(k) for full-time employees

DailyPay access to wages

Regular opportunities for bonuses

$250 referral bonus

Opportunities for upward mobility

Free uniforms

Qualifications

• Highly organized and possesses thorough guest service knowledge.
• Requires good verbal and written communication skills.
• Must perform tasks in a team setting while acting as a leader.

Responsibilities

• Ensure guests are treated efficiently and courteously, applying all standards.
• Address guest concerns and supervise bell staff activities.
• Assist with daily maintenance of room inventory to achieve revenue goals.

Skills

Communication Skills

Organization

Team Leadership

Basic Computational Ability

Basic Computer Skills

Job description

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Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• 401(k)
  
  
  

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
  
  
  

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
  
  
  

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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