Guest Services Associate

Wesley Willows Corporation; Rockton Township (IL); On-site; USD 12,000 - 13,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan with Employer-…

Life/AD&D Insurance

Job summary

Wesley Willows Corporation is hiring a Guest Services Associate to warmly welcome residents, guests, and staff and to handle clerical duties. The role supports daily operations using Microsoft Office, Google Workspace, and Outlook, with attention to confidentiality and safety protocols.

The position is part-time with evenings and weekends, offering flexible scheduling and opportunities to contribute across departments while developing strong customer service and administrative skills.

Qualifications

• High school diploma or equivalent required.
• 1+ year administrative, receptionist, or clerical experience preferred.
• Strong computer skills including Microsoft Office, Google Workspace, and Outlook.
• Ability to learn new software quickly and adapt to office systems.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Welcome residents, guests, and staff in a professional manner.
• Answer phones and provide clerical support including scanning, copying, mail and packages.
• Utilize computer systems for daily operations (Microsoft Office, Google Workspace, Outlook).
• Track visitors, submit work orders, create nameplates, and maintain records.
• Support departments with administrative and technology-related tasks.
• Maintain confidentiality and follow emergency procedures.

Skills

Strong communication

Organizational skills

Attention to detail

Ability to learn new software

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Outlook

Job description

Guest Services Associate

$15.00- $16.00/hour | Part-time, varied evenings and weekends

Location: Highview in the Woodlands | Rockton, IL

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others
• Competitive Pay: $15.00- $16.00/hour | Credit given for experience
• Flexible Schedule: Part-time position with varied evenings (4:00 pm-8:00 pm) and weekends (7:30 am-4:00 pm), weekend split shiftsrequired
• Supportive Team: We value our team members just as much as the people we serve
• Quick Hiring:

What You'll Do:

• Welcome residents, guests, and staff professionally
• Answer phones and provide clerical support, including scanning, copying, mail, and packages
• Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations
• Track visitors, submit work orders, create nameplates, and maintain records
• Support departments with administrative and technology-related tasks
• Maintain confidentiality and follow emergency procedures

What You'll Need:

• High school diploma or equivalent
• 1+ year of administrative, receptionist, or clerical experience
• Strong computer skills, including:
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace
  • Email, data entry, and office systems
• Ability to learn new software quickly
• Strong communication and organizational skills

Benefits for Qualified Employees:

• Financial Wellness Perks:Access earned wages before payday throughZayZoon, plus tools and resources to support your financial wellbeing.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mail Order Pharmacy
• Telemedicine
• Wellness Programs
• Employee Assistance Program

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving