Guest Services Associate

Wesley Willows; Rockford (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Financial wellness

Medical insurance

Vision insurance

Flexible spending accounts

403(b) match

Life/AD&D insurance

Disability insurance

Hospital indemnity

Job summary

Wesley Willows in Rockford, IL is seeking a Guest Services Associate to join our team. This part-time role covers evenings and weekends and offers friendly, customer-focused service to residents, guests, and staff.

You will handle phones, clerical tasks, use Microsoft Office and Google Workspace, track visitors, process mail and packages, and help with records and emergencies. The position requires a high school diploma and at least one year of clerical experience; benefits include medical,

Qualifications

• High school diploma or equivalent.
• 1+ year of administrative, receptionist, or clerical experience.
• Microsoft Office (Word, Excel, Outlook)
• Google Workspace
• Email, data entry, and office systems.
• Ability to learn new software quickly.
• Strong communication and organizational skills.

Responsibilities

• Welcome residents, guests, and staff professionally.
• Answer phones and provide clerical support, including scanning, copying, mail, and packages.
• Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations.
• Track visitors, submit work orders, create nameplates, and maintain records.
• Support departments with administrative and technology-related tasks.
• Maintain confidentiality and follow emergency procedures.

Skills

Strong communication

Organizational skills

Clerical experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Outlook

Job description

Guest Services Associate

$15.00- $17.00/hour | Part-time, varied evenings and weekends
Location:Wesley Willows | Rockford, IL

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others
• Competitive Pay: $15.00–$17.00/hour | Credit given for experience
• Flexible Schedule:Part time position with varied hours.Weekends are 7:00-2:00 or 2:00-9:00, weeknights are 3:00-9:00, holidays required.
• Supportive Team: We value our team members just as much as the people we serve

What You'll Do:

• Welcome residents, guests, and staff professionally
• Answer phones and provide clerical support, including scanning, copying, mail, and packages
• Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations
• Track visitors, submit work orders, create nameplates, and maintain records
• Support departments with administrative and technology-related tasks
• Maintain confidentiality and follow emergency procedures

What You'll Need:

• High school diploma or equivalent
• 1+ year of administrative, receptionist, or clerical experience
• Microsoft Office (Word, Excel, Outlook)
• Google Workspace
• Email, data entry, and office systems
• Ability to learn new software quickly
• Strong communication and organizational skills

Benefits for Qualified Employees:

• Financial Wellness Perks:Access earned wages before payday throughZayZoon, plus tools and resources to support your financial wellbeing.
• Medical Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance