Dining Operations Lead

Wesley Willows; Rockford (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

403(b) Retirement Plan with Employer 0

Job summary

Wesley Willows in Rockford, IL is seeking a Dining Operations Lead to oversee front-of-house dining and resident interactions. The role includes supporting staffing, inventory, and POS operations to ensure exceptional dining experiences.

We offer a full-time schedule with varied shifts, competitive hourly pay, and benefits. The ideal candidate will have ServSafe and a Food Handler's Card or be able to obtain both within 30 days.

Qualifications

• Excellent customer service and de-escalation skills.
• Strong multitasking and organizational abilities.
• Comfort with computers and email.
• ServSafe certification preferred.
• Food Handler's Card required—can be obtained onsite within 30 days.
• Valid Driver's License.

Responsibilities

• Lead daily FOH dining operations and resident relations.
• Support FOH staffing: onboarding, scheduling, coaching, performance.
• Manage FOH inventory, vendor relations, and budget-conscious ordering.
• Oversee POS system, menu accuracy, opening/closing, cash handling.
• Lead daily staff meetings and train FOH staff on service, safety, sanitation.

Skills

Customer service

Multitasking

Organizational skills

Computers & email

ServSafe certification

Food Handler's Card

Valid Driver's License

Tools

POS system

Job description

Dining Operations Lead

$21–$24/hr | Full-Time
Wesley Willows | Rockford, IL

Start a meaningful career as a Dining Operations Leadat Wesley Willows, a senior living community.

Make a difference in someone's life every day.

Join the Wesley Willows family, where your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service.

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others!
• Competitive Pay:$21–$24 /hr + credit for experience
• Schedule: Full-time, varied schedule, including 1 st and 2 nd shifts, and varying weekends.
• Supportive Team: We value our team members just as much as the people we serve

What You'll Do:

• Help lead daily front-of-house dining operations, resident/client relations, and special events, in line with all applicable regulations
• Support FOH staffing, including onboarding, scheduling, coaching, and performance, alongside the Dining Operations Manager and HR
• Manage FOH inventory, vendor relationships, and budget-conscious ordering
• Oversee the POS system, menu accuracy, opening/closing procedures, and cash handling
• Lead daily staff meetings and shift huddles, and train FOH staff on service, safety, and sanitation standards
• Monitor food, service, and dining room quality while keeping FOH/BOH communication strong and morale high
• Support regulatory compliance through required audits, safety logs, and food handler certifications

What You'll Need:

• Excellent customer service skills, with the ability to de-escalate difficult guest or employee situations
• Strong multitasking, prioritization, and organizational skills
• Comfort with computers/email and responding quickly
• ServSafe certification preferred
• Food Handler's Card required—can be obtained onsite within the first 30 days
• Valid Driver's License

Benefits Available to Qualified Employees:

• Financial Wellness Perks:Access earned wages before payday throughZayZoon, plus tools and resources to support your financial well-being.
• Medical Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance