Guest Services Associate

Metro Stars Gymnastics; Omaha (NE); On-site; USD 25,000 - 36,000; Part time

Job summary

Metro Stars Gymnastics in Omaha is seeking a Guest Services Associate to be the warm, helpful face at the front desk. You’ll greet guests, answer questions about programs, registrations, and policies, and process check-ins with accuracy.

You’ll handle phone and email inquiries, take payments, keep the desk tidy, and support a fast-paced team during peak hours, evenings and weekends.

Qualifications

• Experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle cash accurately and responsibly.
• Flexibility to work evenings and weekends during peak times.

Responsibilities

• Welcome guests with a warm, friendly demeanor and create a welcoming atmosphere.
• Answer guests' questions and provide information about programs, services, and policies.
• Efficiently manage guest check-ins and registrations for a smooth experience.
• Handle phone calls and emails, addressing inquiries promptly and confidently.
• Process payments and cash transactions with accuracy and attention to detail.
• Maintain the cleanliness and organization of the front desk area.

Skills

Customer service

Communication

Cash handling

Front desk

Job description

Are you a people person with a knack for making others feel welcome and at ease? Metro Stars Gymnastics is seeking a Guest Services Associate to join our friendly team! As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Welcome guests with a warm and friendly demeanor, creating a welcoming atmosphere from the moment they step through our doors
• Be a knowledgeable resource, answering guests' questions and providing accurate information about our programs, services, and policies
• Efficiently handle guest check‑ins and registrations, ensuring a smooth and seamless process
• Manage phone calls and emails, promptly and confidently addressing inquiries and requests
• Process payments and handle cash transactions with accuracy and attention to detail
• Maintain the cleanliness and organization of the front desk area

• Prior experience in a customer service role is preferred
• Excellent communication and interpersonal skills, with a friendly and outgoing personality
• Strong problem-solving and decision‑making abilities, using a positive and empathetic approach
• Ability to thrive in a fast-paced team environment and stay calm under pressure
• Attention to detail and strong organizational skills, ensuring accuracy in tasks like cash handling
• Flexibility to work evenings and weekends as required, understanding that our gym operates during peak times