Guest Services Associate

Furnitureland South, Inc; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the furniture industry is seeking a Guest Services Associate to welcome clients and assist Design Consultants. This role involves managing guest lists, answering queries, and maintaining the Design Center. Ideal candidates will have strong communication skills and proficiency in Microsoft applications.

Qualifications

• High School Diploma or equivalent required.
• Intermediate proficiency in Microsoft PowerPoint.

Responsibilities

• Greet clients upon their arrival.
• Assist clients with needs while visiting campus.

Skills

Communication

Customer Service

Education

High School Diploma or equivalent

Associate’s degree or higher

Tools

Microsoft PowerPoint

Adobe Suite

Microsoft Office Suite

Job description

Job Details

Job Location: Jamestown, NC

Position Type: Full Time

Salary Range: Undisclosed

Description

Job Purpose

The primary task of the Guest Services Associate is to welcome clients to the campus of Furnitureland South. They also manage the rotation of the controlled guest list, as well as assisting Design Consultants and their clients, findings and using manufacturers’ resources, and keeping the Design Center organized.

Essential Functions and Responsibilities

• Greet clients upon their arrival.
• Use computerized guest lists to notify Design Consultants when they are available.
• Answer and disperse calls from internal and external clients answering questions about hours, manufacturers, as well as basic product questions.
• Assist clients with needs they may have while visiting campus (ie. Connecting with Design Consultants, accommodations, and information about the facilities).
• Work with manufacturer reps on coordinating, cataloging, and keeping display inventory in the Design Center in pristine condition.
• Assist Design Consultants in creating PowerPoints for client’s use.
• Keep Design Center and manufacturer’s resources clean, current, and organized.
• Assist Design Consultants with catalogs, fabrics, and finishes.
• Onsite position

The job duties are not limited to the items as described above, duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Working Conditions

This job is an on-site position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Qualifications

Required Education and Experience

1. High School Diploma or equivalent
2. Intermediate proficiency in Microsoft PowerPoint
3. Proficient in Adobe Suite

Preferred Education and Experience

1. Associate’s degree or higher
2. Two years in an administrative or clerical role.
3. Proficient in Microsoft Office Suite.