Guest Services Associate

The University of Kansas Health System; Liberty (MO); On-site; USD 21,000 - 28,000; Part time

Job summary

The University of Kansas Health System is seeking a Guest Services Associate for Liberty Hospital to deliver exceptional customer service at the Information Desk. This part-time role requires strong verbal communication in a fast-paced environment and basic computer skills.

You will assist visitors, locate physicians, maintain up-to-date information, and help coordinate transportation while keeping patient confidentiality and adhering to hospital policies.

Qualifications

• High School Graduate or GED.
• Advanced Spanish language skills.
• Excellent verbal communication abilities.
• Proficient in Windows and Microsoft Office applications.
• Basic written communication skills.

Responsibilities

• Assist with Information Desk operations to enhance customer service.
• Respond promptly and professionally to patient and visitor inquiries in person and by phone.
• Locate physicians/services for patients and visitors throughout the hospital.
• Maintain up-to-date patient information listings and department contact details.
• Escort patients and visitors as needed and assist with outside transportation.
• Maintain confidentiality and follow hospital policies.

Skills

Verbal communication

Spanish - Advanced

Microsoft Office

Windows

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Job description

Position Title Guest Services Associate Liberty Hospital Position Summary / Career Interest: SCHEDULE NEEDED; Mondays- 0630-1700 (6:30am-5pm) Fridays- 0500-1530 (5am-3:30pm) The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers.

Responsibilities and Essential Job Functions

Demonstrates ability to provide care/service safely and efficiently for the care of each patient.

Assists with operations of the Information Desk to develop and enhance customer service for all patients and visitors.

With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.

Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.

Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.

Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers to assist.

Assists senior patients with outside transportation.

Maintains confidentiality issues including no information, denial and expiration patients.

Works collaboratively and cooperatively with information desk volunteers, including training.

Monitors facility conditions, notifies appropriate department for resolutions.

Maintains up- to- date calendar of events via e-mail notices.

Maintains a neat and orderly information desk.

Tracks inventory of necessary supplies and forms.

Attends mandatory staff meetings.

Follow policies, procedures, and standards; complies with Corporate Responsibility Program.

Assumes responsibility for risk and safety issues associated with position.

Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.

Preferred Language Skills

Advanced Spanish

Knowledge Requirements

Excellent oral communications skills.

Proficient in Windows and Microsoft Office applications.

Basic understanding of written communication.

Time Type

Part time

Job Requisition ID

R-56269

Important Information for You to Know as You Apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.