Guest Services Associate

FutureCare; Landover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in health care is seeking a Guest Services Associate to represent the organization with professionalism and care. This role is essential in creating a welcoming environment for visitors and staff, ensuring smooth operations at the front desk. The ideal candidate will possess exceptional customer service skills, a professional demeanor, and the ability to multitask efficiently. With a competitive pay structure and excellent benefits, this position offers a rewarding opportunity to be part of a team that values compassion and dedication in providing quality care. Join a company recognized for its commitment to excellence and diversity in the workplace.

Benefits

Competitive Salary

Excellent Benefits Package

Tuition Reimbursement

Employee Assistance

Matching 401K Plan

Qualifications

• 1+ year of clerical or medical office experience required.
• Must have a welcoming personality and a professional demeanor.

Responsibilities

• Greet all visitors and guide them to their proper location.
• Answer incoming phone calls and take messages.
• Maintain visitor sign-in sheets daily.

Skills

Customer Service Skills

Clerical Skills

Multi-line Phone System Operation

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Voted 13 years in a row in The Baltimore Sun as “Top Workplaces”and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive Salary, Excellent Benefits Package, Tuition Reimbursement, Employee Assistance, and a matching 401K Plan.

***Competitive Pay $15.00 - 20.14/hr!***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately. Offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.