Guest Services Associate

John P McGovern Museum of Health & Medical Science; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The John P McGovern Museum of Health & Medical Science in Houston is seeking a part-time Guest Services team member to assist with ticketing, greeting guests, and store sales. You will provide friendly, prompt customer service and promote memberships and exhibits.

Candidates must be reliable, flexible for weekends and evenings, have basic computer skills, and enjoy interacting with the public. Bilingual Spanish is a plus and retail experience is helpful.

Qualifications

• Provide prompt, courteous, friendly and positive customer service to all guests.
• Knowledgably introduce guests to all current exhibits and events including special/seasonal films and/or events along with new merchandise in the store.
• Actively promote museum membership sales to appropriate museum visitors.
• Accurately promote transactions at the ticketing desk and in the store with regard to the Altru system, including refunds, discounts and guest passes.

Responsibilities

• Review daily/weekly all new information regarding special offers, events, exhibits, etc.
• Invite guests to provide feedback, utilizing Customer Service surveys.
• Provide input on issues, needs and desires to benefit the Museum.
• Commit to assigned staff schedules and notify supervisor in advance of days/hours unavailable.
• Keep work areas stocked with necessary supplies and maintain a neat appearance.
• Have knowledge of products in the gift shop and how merchandise relates to exhibits.
• Adhere to all museum policies and procedures as outlined in the Employee Handbook.

Skills

Customer service

Friendly

Retail experience

Job description

Description

Guest Services part-time staff members are responsible for ticket sales, working in the retail store and greeting guests. candidates are expected to provide friendly assistance to our visitors, have a solid work ethic and have a flexible work schedule which includes weekends and occasional evenings for special events.

Requirements

• Provide prompt, courteous, friendly and positive customer service to all guests.
• knowledgably introduce guests to all current exhibits and events including special/seasonal films and/or events along with new merchandise in the store.
• actively promote museum membership sales to appropriate museum visitors.
• accurately promote transactions at the ticketing desk and in the store with regard to the Altru system, including accurately applying all refunds, discounts and guest passes.
• Review daily/weekly all new information regarding special offers, events, exhibits, etc.
• invite guests to provide feedback, utilizing Customer Service surveys. Provide input on any issues, needs and desires that would be beneficial to the overall success of the Museum.
• Commit to assigned staff schedules and notify supervisor in advance of any necessary days/hours in which you are unable to work.
• Keep work areas stocked with necessary supplies and maintain a neat appearance at all times.
• have a knowledge of the products in the gift shop and how the merchandise relates to the exhibits.
• Adhere to all museum policies and procedures as outlined in The Health Museum Employee Handbook.

Qualifications:

• Dependable
• Friendly
• Self-motivated and enjoy customer interaction.
• Basic computer skills
• Ability to work weekends and holidays
• Retail experience is a plus.
• Bilingual Spanish is a plus.